The Customer Effort Score (CES) is one of several metrics companies use to measure customer satisfaction. As a rule, one question determines how much effort the customer took to find a solution to the request or problem. Measuring it can help you accurately predict future business successes or failures.

The survey questionnaire and interview questionnaire is one of the primary research tools in the field of social sciences. Colloquially, it is a form used to collect information from a specific person on a given topic. The questionnaire is defined as one of the research tools; it contains a specific set of questions presented in electronic or paper form.

Hello there! We’ve finally here. We started 10 years ago in Poland with a simple survey tool. During this time, we developed a powerful and easy-to-use form builder. Survey forms created in our builder are both easy to fill and beautiful to look at. On top of that, we developed tools and skills to do […]

rvey” is a broader term that describes the content, method, and analysis.
A survey goes much deeper than a questionnaire and often involves more than one data collection form.

Questions impact the success of the survey. We create questions for the survey, starting with selecting the question type. The question type has two characteristics: the form of introduction and presentation. Depending on the needs, we select the appropriate type.

360 degree feedback is a way for managers to get the best picture of employees’ strengths and weaknesses, instead of a two-way conversation, where the manager reviews the employee.

From the moment someone looks at your job offer to the moment they leave your company, everything an employee learns, does, sees and feels contributes to their Employee Experience.