Blog. Excellent experience management is based on great communication with people.

Net Promoter Score (NPS) is a widely-used metric that helps businesses measure customer loyalty and satisfaction. Implementing NPS surveys can provide valuable insights into your customers’ perceptions of your products or services. In this step-by-step guide, we’ll walk you through the process of setting up and conducting Net Promoter Score surveys to enhance your understanding […]

In today’s dynamic business landscape, companies are realizing the value of customer-centric approaches to foster innovation and drive sustainable growth. One such powerful strategy gaining prominence is the formation of Customer Advisory Boards (CABs). A Customer Advisory Board is a select group of customers who collaborate with a company to provide insights, feedback, and strategic […]

The hiring process is a critical juncture for both employers and candidates alike, representing the gateway to building a diverse and effective workforce. However, interview bias can significantly compromise the fairness of this process and, consequently, impact the overall employee experience. In this blog post, we will delve into the concept of interview bias, explore […]

Depression is a serious health challenge, affecting an increasing number of people worldwide. However, there are innovative approaches, using technology to aid in detection and combat of this disease. Interankiety has developed a method of detecting burnout and depression using online surveys and artificial intelligence. But what can we do every day to protect our […]

Let’s face it — customer complaints are inevitable. No matter how great your product or service is, issues will happen. And while complaints can feel like setbacks, in 2025 they’re also golden opportunities: to strengthen customer experience, relationships, improve your offering, and show customers they truly matter. Handled well, a single complaint can turn a […]

In today’s fast-paced and competitive work environment, employee stress has become a prevalent concern for organizations worldwide. As businesses strive for success and growth, it’s crucial to prioritize the well-being of their most valuable asset – their employees. This ultimate guide aims to shed light on the definition of workplace stress, its causes, consequences, and […]