Blog. Excellent experience management is based on great communication with people.

Customer Advisory Board: Definition & Best Practices
Customers

Customer Advisory Board: Definition & Best Practices

In today’s dynamic business landscape, companies are realizing the value of customer-centric approaches to foster innovation and drive sustainable growth. One such powerful strategy gaining prominence is the formation of Customer Advisory Boards (CABs). A Customer Advisory Board is a select group of customers who collaborate with a company to provide insights, feedback, and strategic […]

Karolina Konopka

Customer support manager

Karolina Konopka
Interview Bias: What it is, Types & How to Avoid Them?
Employees

Interview Bias: What it is, Types & How to Avoid Them?

The hiring process is a critical juncture for both employers and candidates alike, representing the gateway to building a diverse and effective workforce. However, interview bias can significantly compromise the fairness of this process and, consequently, impact the overall employee experience. In this blog post, we will delve into the concept of interview bias, explore […]

Karolina Konopka

Customer support manager

Karolina Konopka
How to Manage an Employee with Depression
Employees

How to Manage an Employee with Depression

Depression is a serious health challenge, affecting an increasing number of people worldwide. However, there are innovative approaches, using technology to aid in detection and combat of this disease. Interankiety has developed a method of detecting burnout and depression using online surveys and artificial intelligence. But what can we do every day to protect our […]

Karolina Konopka

Customer support manager

Karolina Konopka
How to respond to customer complaints
How to

How to respond to customer complaints

Customer complaints are an inevitable aspect of running a business, regardless of its size or industry. While they may seem like obstacles, they present unique opportunities to strengthen customer relationships and improve your products, services, and overall customer experience. Responding to customer complaints tactfully and efficiently is crucial for maintaining a positive brand image. This […]

Karolina Konopka

Customer support manager

Karolina Konopka
Employee Stress Management – Ultimate Guide
Employees

Employee Stress Management – Ultimate Guide

In today’s fast-paced and competitive work environment, employee stress has become a prevalent concern for organizations worldwide. As businesses strive for success and growth, it’s crucial to prioritize the well-being of their most valuable asset – their employees. This ultimate guide aims to shed light on the definition of workplace stress, its causes, consequences, and […]

Karolina Konopka

Customer support manager

Karolina Konopka
First Contact Resolution Rate (FCR)
Opinions & Expertise

First Contact Resolution Rate (FCR)

In the dynamic customer service landscape, businesses constantly seek ways to enhance efficiency, reduce costs, and, most importantly, improve customer satisfaction. One crucial metric that plays a pivotal role in achieving these objectives is the First Contact Resolution Rate (FCR). In this blog post, we’ll delve into the significance of FCR, its impact on customer […]

Karolina Konopka

Customer support manager

Karolina Konopka
Responsly platform helps us to manage customer satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience management process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

Feel the Responsly advantage over other products

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