Customer care is no longer just a department or a process—it is the foundation of every successful business. In today’s competitive landscape, companies that invest in building meaningful customer relationships set themselves apart, foster loyalty, and achieve long-term growth. In this article, we will define what customer care truly means, explain why it is more […]
Karolina Konopka
Customer support manager
Picture this:Your customer starts their journey on Instagram, adds your product to their cart on mobile, chats with your support team on your website, and finally walks into your physical store to pick it up. They expect this entire experience to feel seamless, personal, and effortless. And in 2025, that’s not a bonus — it’s […]
Karolina Konopka
Customer support manager
Businesses often confuse customer success with customer support — but in reality, they are two completely different powerhouses. In 2025, customers expect more than quick answers. They expect brands to guide them, understand their goals, and help them grow. That’s where customer success and customer support each play their unique role. Here’s the truth: Together, […]
Karolina Konopka
Customer support manager
In today’s business landscape, the ability to calculate Net Promoter Score (NPS) has become one of the most reliable ways to measure customer satisfaction and loyalty. NPS is not just a metric—it’s a clear indicator of how likely customers are to recommend your product, service, or brand. By learning how to calculate NPS effectively, companies […]
Karolina Konopka
Customer support manager
If you’re searching for how to migrate from Delighted, you’re not alone. With Delighted shutting down in 2025, businesses worldwide are facing a crucial decision about their feedback strategy. By mid-2025, renewals will stop, and by the end of the year, the platform will no longer exist. For companies that have relied on Delighted to […]
Karolina Konopka
Customer support manager
Easier Typeform Alternative – Responsly While Typeform is renowned for its visually appealing and interactive survey designs, exploring other options can be beneficial. Different tools offer unique features, pricing models, and integrations that might better suit your needs. Whether you’re seeking advanced functionalities, cost-effective solutions, or enhanced user experiences, these top 10 Typeform alternatives provide […]
Karolina Konopka
Customer support manager
Responsly platform helps us to manage customer satisfaction and communication within our organization.
Alicja Zborowska, Administration Specialist
We automated the product experience management process.
Managing customer experience is made easy with Responsly.
Our suppliers are surveyed quickly and efficiently.
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