Blog. Excellent experience management is based on great communication with people.

Opinions & Expertise

GetFeedback is Closing: Migration Guide & What to Do Next

GetFeedback Direct is closing December 31, 2026. Learn what the shutdown means, how to export your data, and why Responsly is the best GetFeedback alternative for CX teams.

Karol Koronowicz

Human Experience Specialist

Customers

Customer Service Metrics: Essential KPIs & Customer Support Metrics

Discover the most critical customer service metrics and KPIs to measure team performance, including CSAT, NPS, CES, and FCR.

Karolina Konopka

Customer Success Manager

Employees

Employee Experience (EX): The Ultimate Guide for 2026

Master employee experience with this comprehensive guide. Learn EX strategies, metrics, and best practices to boost engagement, retention, and workplace culture.

Karol Koronowicz

Human Experience Specialist

Opinions & Expertise

Best Online Test Maker Tools for 2026 (Free + Paid)

Compare the best online test maker tools for 2026. See free options for teachers, tools for employee training, and what to look for in online test maker software.

Karolina Konopka

Customer Success Manager

Customers

Net Sentiment Score (NSS) - A powerful metric in sentiment analysis

What is Net Sentiment Score (NSS)? Learn how to calculate NSS using the formula, understand NSS meaning, and discover how this sentiment analysis metric helps measure customer sentiment from text data.

Karolina Konopka

Customer Success Manager

Product

Product Experience (PX): The Ultimate Guide for 2026

Master product experience with this comprehensive guide. Learn PX strategies, metrics, and best practices to drive adoption, retention, and user satisfaction.

Karol Koronowicz

Human Experience Specialist