Blog. Excellent experience management is based on great communication with people.

Customer retention has become a cornerstone of sustainable success. As we step into 2024, businesses are challenged to adapt and evolve their customer retention strategies to meet consumers’ changing expectations. In this blog post, we’ll explore six effective customer retention strategies to help you not only retain your existing customer base but also foster long-term […]

In the fast-paced business world, understanding and responding to customers’ needs has never been more critical. Voice of the Customer (VoC) tools play a pivotal role in this endeavor, offering businesses the means to effectively capture, analyze, and act upon customer experience feedback. As we step into 2024, the landscape of VoC tools continues to […]

Hiring new employees requires more than just persuading them to sign a contract. You have to introduce them to your company, explain the organizational culture and provide support. This minimizes the risk of problems during the trial period. Here comes the effective onboarding process. Let’s take a look at how it can benefit new employees […]

Attracting and retaining top talent has become a strategic priority for businesses. Employer branding plays a pivotal role in this pursuit, shaping the perception of a company as an employer of choice. As we navigate the ever-evolving landscape of work, let’s delve into some exemplary employer branding examples that not only set the bar high […]

Psychological safety is the cornerstone of effective teamwork and collaboration, essential for a positive employee experience. It fosters an environment where individuals feel comfortable expressing themselves without fear of judgment or reprisal. In such an atmosphere, open dialogue flourishes, leading to more innovative solutions and better problem-solving. Team members are encouraged to share their thoughts, […]

Companies that invest adequate time and effort in creating comprehensive and collaborative onboarding experiences typically achieve higher levels of employee retention, productivity, and engagement. In fact, 69% of employees are more likely to stay with a company for at least three years if they have a positive onboarding experience. Despite the initial significant appearance of […]