Blog. Excellent experience management is based on great communication with people.

When customers encounter issues, their perception of your brand teeters on a precarious edge. How you handle these situations can either cement loyalty or drive them into the arms of your competitors. Customer service recovery is not just about fixing a problem—it’s about restoring trust, mending relationships, and ensuring customer experience is back on track. […]

Efficient data collection is crucial for businesses and individuals seeking to streamline their processes. Notion, a versatile productivity tool, offers a robust platform for organizing and managing data. To enhance its capabilities, integrating form builders with Notion can revolutionize data collection. This blog post delves into the technical details of the five best Notion form […]

In today’s competitive marketplace, understanding your customer retention rate (CRR) is crucial for business success. High retention rates indicate that your customers are satisfied and engaged, which can lead to increased profitability and growth. In this blog post, we’ll dive into how to calculate your customer retention rate, explore its significance, and discuss effective strategies […]

Traditional pen-and-paper tests are giving way to more innovative solutions, and among the most exciting developments is the use of AI test generators. These advanced tools offer a myriad of benefits, from streamlining the creation of test questions to providing real-time analytics. If you’re looking to modernize your assessment methods, here’s a guide on how […]

In the fast-paced digital landscape, understanding user behavior and gathering feedback are essential to improving customer experiences and driving business growth. Popup surveys have become a popular method for collecting insights in real-time, offering convenience for both businesses and their users. With 2024 right around the corner, having the right popup survey tools in your […]

Customer reviews play a crucial role in shaping your business’s reputation and improving customer experience. Positive reviews build trust, attract new customers, and even improve SEO. But getting these valuable reviews can be challenging if you don’t know how to ask. In this guide, we’ll explore different methods for asking for customer reviews and share […]