Customer acquisition is the lifeblood of any business. However, the true measure of success lies in attracting customers and retaining them over the long term. This guide explores strategies to win new customers and turn them into loyal advocates for your brand. What Is Customer Acquisition? Customer acquisition refers to the strategies and processes businesses […]
Karolina Konopka
Customer support manager
Understanding customer behavior is essential for businesses looking to stay competitive in today’s market. By analyzing how customers interact with your brand, products, and services, you can make informed decisions to enhance their experience and improve your bottom line. Let’s dive into what customer behavior analysis entails, why it matters, and how you can leverage […]
Karolina Konopka
Customer support manager
Creating an effective customer service survey is essential for gathering valuable insights into your customers’ experiences and identifying areas for improvement. But what questions should you ask, and why do they matter? Here’s a guide to crafting impactful customer service survey questions that yield actionable feedback. The Importance of Customer Service Survey Questions Customer service […]
Karolina Konopka
Customer support manager
Customer service metrics are the backbone of a successful business. Measuring the right metrics allows companies to enhance their customer experience, identify areas for improvement, and build long-lasting relationships with their clients. In this post, we’ll cover the top customer service metrics every business should measure and how they impact your overall customer satisfaction. 1. […]
Karolina Konopka
Customer support manager
Running truly multilingual surveys can be a complex process that requires attention to detail and a deep understanding of the target language and culture. Accurate translation is essential for collecting reliable and valid data from respondents who may come from diverse linguistic and cultural backgrounds. In this article, we will explore the best practices for […]
Karol Koronowicz
Founder
When customers encounter issues, their perception of your brand teeters on a precarious edge. How you handle these situations can either cement loyalty or drive them into the arms of your competitors. Customer service recovery is not just about fixing a problem—it’s about restoring trust, mending relationships, and ensuring customer experience is back on track. […]
Karolina Konopka
Customer support manager
Responsly platform helps us to manage customer satisfaction and communication within our organization.
Alicja Zborowska, Administration Specialist
We automated the product experience management process.
Managing customer experience is made easy with Responsly.
Our suppliers are surveyed quickly and efficiently.
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