Blog. Excellent experience management is based on great communication with people.

Creating an effective customer service survey is essential for gathering valuable insights into your customers’ experiences and identifying areas for improvement. But what questions should you ask, and why do they matter? Here’s a guide to crafting impactful customer service survey questions that yield actionable feedback. The Importance of Customer Service Survey Questions Customer service […]

Running truly multilingual surveys can be a complex process that requires attention to detail and a deep understanding of the target language and culture. Accurate translation is essential for collecting reliable and valid data from respondents who may come from diverse linguistic and cultural backgrounds. In this article, we will explore the best practices for […]

When customers encounter issues, their perception of your brand teeters on a precarious edge. How you handle these situations can either cement loyalty or drive them into the arms of your competitors. Customer service recovery is not just about fixing a problem—it’s about restoring trust, mending relationships, and ensuring customer experience is back on track. […]

Efficient data collection is crucial for businesses and individuals seeking to streamline their processes. Notion, a versatile productivity tool, offers a robust platform for organizing and managing data. To enhance its capabilities, integrating form builders with Notion can revolutionize data collection. This blog post delves into the technical details of the five best Notion form […]

In today’s competitive marketplace, understanding your customer retention rate (CRR) is crucial for business success. High retention rates indicate that your customers are satisfied and engaged, which can lead to increased profitability and growth. In this blog post, we’ll dive into how to calculate your customer retention rate, explore its significance, and discuss effective strategies […]

Traditional pen-and-paper tests are giving way to more innovative solutions, and among the most exciting developments is the use of AI test generators. These advanced tools offer a myriad of benefits, from streamlining the creation of test questions to providing real-time analytics. If you’re looking to modernize your assessment methods, here’s a guide on how […]