Blog. Excellent experience management is based on great communication with people.

Matrix questions are a powerful tool in survey design, enabling you to gather detailed insights on multiple related topics within a single, structured format. By presenting several questions in a grid with consistent response options, matrix questions streamline the survey experience for respondents and simplify data analysis for you. However, to fully harness their potential, […]

Email surveys are a powerful tool for businesses looking to gather valuable insights from their customers, employees, or target audience. Whether you’re aiming to improve customer satisfaction, gather product feedback, or understand market trends, email surveys can help you collect data efficiently and effectively. In this comprehensive guide, we’ll explore different email survey methods, share […]

As businesses strive to stay competitive, they need rapid, actionable insights. Microsurveys offer a streamlined way to gather essential feedback with minimal disruption. By deploying brief, targeted surveys at key touchpoints, you can capture valuable insights from customers with ease. Whether you’re assessing initial impressions during onboarding, gauging satisfaction post-purchase, or gathering feedback on new […]

Recurring surveys are invaluable tools for businesses looking to monitor customer satisfaction, employee engagement, and overall operational efficiency. In this comprehensive guide, we’ll explore the benefits of recurring surveys and various effective methods for deploying them, including email, SMS, and WhatsApp. What are recurring surveys? Recurring surveys are systematic feedback collection tools designed to be […]

In communication contexts such as surveys, interviews, and educational assessments, the way questions are structured significantly impacts the quality and usefulness of the information collected. Among the various question types, close-ended questions are particularly common. These questions are designed to elicit specific, straightforward responses from respondents. In this blog post, we will explore the essence […]

In the dynamic world of survey distribution, choosing the right channel can significantly impact your engagement and response rates. Two popular channels, WhatsApp vs. SMS, offer unique advantages and cater to different business needs. At Responsly, we offer robust solutions for both SMS and WhatsApp as a survey distribution to meet diverse business needs. Selecting […]