Blog. Excellent experience management is based on great communication with people.

Open-Ended vs. Close-Ended Questions: When and How to Use Them
Opinions & Expertise

Open-Ended vs. Close-Ended Questions: When and How to Use Them

When designing surveys and questionnaires, one of the crucial decisions we face is whether to employ open-ended or closed-ended questions. However, it’s essential to recognize that each type has its own advantages and limitations and serves distinct purposes. In this article, we’ll explore the dynamics between open-ended and closed-ended questions and how their unique characteristics […]

Karolina Konopka

Customer support manager

Karolina Konopka
How to Create an Engaging Discord Survey
How to

How to Create an Engaging Discord Survey

In the age of online communities and virtual hangouts, Discord has emerged as a powerful platform for connecting with like-minded individuals, whether for gaming, hobbies, or professional networking. Creating engaging Discord surveys is one of the most effective ways to interact with your Discord community. Surveys can help you gather valuable insights, make data-driven decisions, […]

Karolina Konopka

Customer support manager

Karolina Konopka
How to ask survey questions that people will want to answer?
Opinions & Expertise

How to ask survey questions that people will want to answer?

Surveys are invaluable for gathering insights, understanding customer experience, and enhancing business strategies. However, the success of a survey hinges on the questions it contains. Designing survey questions that people want to answer requires finesse, clarity, and an understanding of the respondent’s perspective. An effective strategy to craft survey questions not only capture attention but […]

Karolina Konopka

Customer support manager

Karolina Konopka
Market segmentation: definition, types, benefits
Opinions & Expertise

Market segmentation: definition, types, benefits

Market segmentation stands as a powerful strategy that enables businesses to decode the diverse preferences and behaviors of their customer base. By categorizing the market into smaller, manageable segments, companies can tailor their efforts to cater to specific needs. In this blog post, we’ll delve into the concept of market targeting, explore its various types, […]

Karolina Konopka

Customer support manager

Karolina Konopka
Deep Dive into Exit Surveys for Employees, Customers, and Members
Opinions & Expertise

Deep Dive into Exit Surveys for Employees, Customers, and Members

Organizations across various industries are beginning to realize the significance of feedback in shaping their strategies and enhancing their operations. In order to stay competitive, it is critical to have a deep understanding of what stakeholders think and feel about the company’s products, services, and culture. Among the multitude of tools available, exit surveys have […]

Karolina Konopka

Customer support manager

Karolina Konopka
Quiet Quitting: Understand and Prevent the Silent Resignation
Employees

Quiet Quitting: Understand and Prevent the Silent Resignation

The concept of job burnout and its adverse effects on the employee experience has gained significant attention. While employees may not always pack up their belongings and walk out the door, a phenomenon known as “Quiet Quitting” is becoming increasingly prevalent. This subtle form of resignation occurs when employees mentally disengage from their roles and […]

Karolina Konopka

Customer support manager

Karolina Konopka
Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience managment process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

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