11 Best Customer Experience Blogs to Follow in 2026

In the hyper-competitive business landscape of 2026, delivering an exceptional customer experience (CX) is the primary differentiator for sustained success. As customer expectations evolve with AI and new technologies, staying informed is critical for CX leaders.

Navigating the massive world of business resources can be overwhelming. To help you filter the noise, we’ve curated a list of the 11 best customer experience blogs that offer deep dives into strategy, technology, and practical execution.

Quick Comparison: Top CX Blogs by Category

Comprehensive CX Insights

1. Responsly Blog - The Art of Communication

Responsly’s own blog is dedicated to mastering the art of customer communication. It provides in-depth guides on survey design, feedback analysis, and key CX metrics like NPS and CSAT. With a focus on actionable strategies, it helps businesses of all sizes turn customer feedback into a powerful engine for growth and retention.

2. CustomerThink

CustomerThink is a global online community of business leaders. It serves as a one-stop-shop for CX professionals seeking diverse perspectives across industries. The platform features contributions from thought leaders and practitioners, offering a blend of strategic thought leadership and practical “how-to” advice. It covers the entire range of customer-centric business disciplines, making it essential for anyone serious about CX.

3. Forrester Customer Experience

Forrester’s CX blog is a powerhouse of market research and data-driven insights. It provides a comprehensive overview of current trends, benchmarks, and future predictions. Whether you’re a seasoned executive or a newcomer, Forrester’s analysis helps you understand the “why” behind market shifts and prepare your organization for what’s next in the experience economy.

4. Adrian Swinscoe

Adrian Swinscoe is a best-selling author and advisor whose blog focuses on the human side of business. His “Punk CX” philosophy challenges the status quo, advocating for simplicity and humanity in an increasingly complex and tech-driven world. His posts, often accompanied by podcast interviews, are perfect for leaders looking for fresh, unconventional thinking to reinvigorate their CX strategy.

Technology and Innovation

5. Zendesk Blog

Zendesk’s blog is a go-to resource for customer service excellence. It combines expert insights, deep-dive case studies, and practical guides on using technology to solve customer problems. As a leader in support software, their content is particularly strong on topics like omnichannel support, AI in customer service, and measuring support metrics.

6. SmarterCX by Oracle

Oracle’s SmarterCX delves into the intersection of cutting-edge technology and customer experience. It explores how Artificial Intelligence (AI), data analytics, and cloud technologies are transforming the way businesses interact with customers. This is an educational resource for those wanting to stay ahead of the digital transformation curve.

7. Blake Morgan’s Blog

Blake Morgan, a futurist and author, offers a forward-looking perspective on customer experience. Her blog and videos focus on how top companies are leveraging technology and culture to create modern customer experiences. She breaks down complex trends into digestible, engaging content, making her blog a great source of inspiration for digital CX innovation.

Community and Practical Advice

8. CX Network

CX Network is a global community for CX professionals. Their blog and reports draw from a vast network of members, sharing real-world experiences, case studies, and industry benchmarks. It’s an excellent hub for networking and seeing what your peers in other organizations are prioritizing.

9. CX Network by TTEC

TTEC’s blog offers a practical view on customer engagement and operational excellence. It covers a wide array of subjects, from contact center optimization to digital transformation strategies. Their content is often grounded in real-world implementation, making it valuable for managers and directors tasked with executing CX initiatives.

10. Jeanne Bliss - Customer Bliss

Jeanne Bliss is the “Godmother of Customer Experience.” Her blog focuses on leadership and culture—the foundation of any great CX. She provides actionable frameworks for “Chief Customer Officers” and leaders trying to build a customer-centric DNA within their organization. Her advice is timeless, human, and incredibly practical.

11. MyCustomer

MyCustomer is a comprehensive resource covering the entire customer lifecycle. From marketing and sales to service and experience, it offers news, practical tips, and detailed guides. It’s a great daily read to stay informed about the broader customer management landscape.

Stay Ahead with Responsly

Reading about CX is the first step; acting on it is the next. Responsly helps you turn insights into action by capturing real-time customer feedback.

• Voice of Customer: Launch VoC programs to listen to your customers 24/7.
• Measure What Matters: Easily track NPS, CSAT, and CES to benchmark your success.
• Close the Loop: act on feedback immediately with automated workflows and integrations.

Ready to put your CX knowledge into practice? Create a free Responsly account and start collecting actionable feedback today.

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