GetFeedback is Closing: Best Alternative & Migration Guide

GetFeedback is closing. SurveyMonkey has officially announced that the GetFeedback Direct platform will be sunset and fully shut down by December 31, 2026. For thousands of CX leaders and Salesforce administrators who rely on GetFeedback for their customer experience programs, this news forces a critical decision: migrate to SurveyMonkey Enterprise or find a better, more modern alternative.

In this guide, we will explore what the GetFeedback shutdown means for you, why simply “upgrading” to SurveyMonkey might not be your best option, and why Responsly is the top-rated GetFeedback alternative for 2025 and beyond.

What is Happening to GetFeedback?

According to the official announcement from SurveyMonkey, the GetFeedback Direct product is being retired. Here are the key facts you need to know:

• The Deadline: GetFeedback Direct will no longer be available after December 31, 2026.
• The Migration: SurveyMonkey is pushing all existing customers to migrate to the “SurveyMonkey Enterprise” platform.
• The Reality: This isn’t just a rebrand. It’s a forced migration to a completely different platform with different pricing, features, and user experience.

While 2026 might seem far away, savvy CX teams know that migrating a feedback program—rebuilding templates, re-mapping Salesforce integrations, and training teams—takes time. Waiting until the last minute creates unnecessary risk.

Why Responsly is the Best GetFeedback Alternative

If you are forced to move anyway, why move to a legacy platform that wasn’t built for CX first? Responsly offers a modern, dedicated Customer Experience platform that matches GetFeedback’s core strengths—Salesforce integration and ease of use—without the enterprise bloat.

1. Seamless Salesforce Integration

GetFeedback was loved for its Salesforce connectivity. Responsly matches this power, allowing you to:

• Trigger surveys automatically based on Salesforce events (e.g., Case Closed, Opportunity Won).
• Map responses directly back to any Salesforce object (Contact, Account, Case, or Custom Objects).
• View customer sentiment data directly within Salesforce dashboards.

2. True Omnichannel Distribution

Just like GetFeedback, Responsly meets your customers where they are. You aren’t limited to just email links.

• Email Surveys: Embed the first question directly in your email for higher response rates.
• Website & App: Run pop-up or slide-in surveys based on user behavior.
• SMS & WhatsApp: Reach customers on their mobile devices with instant feedback requests.

3. Better Design, Better Experience

GetFeedback was known for looking better than SurveyMonkey. Responsly takes this further with a “slide-by-slide” interface that feels like a conversation, not a form. This modern approach consistently yields higher completion rates.

Responsly vs. GetFeedback vs. SurveyMonkey

How does Responsly stack up against the old GetFeedback and the proposed SurveyMonkey Enterprise migration?

Why Not Just Move to SurveyMonkey Enterprise?

SurveyMonkey is a giant in the industry, but bigger isn’t always better for CX teams.

• Generalist vs. Specialist: SurveyMonkey is designed for everything from academic research to party planning. Responsly is built specifically for customer experience and product teams.
• Complexity: SurveyMonkey Enterprise is a heavy, complex tool. Responsly offers the “Apple-like” simplicity that GetFeedback users loved.
• Cost: Enterprise tiers often come with steep price tags and long-term contracts. Responsly offers more value with flexible plans.

You can read more in our detailed comparison of Responsly vs. SurveyMonkey.

How to Migrate from GetFeedback to Responsly

Switching to Responsly is easier than you think. Our team offers a dedicated migration concierge service for GetFeedback customers.

1. Audit: We help you identify which active surveys and Salesforce mappings need to move.
2. Build: We can help recreate your NPS, CSAT, and CES surveys using our modern templates.
3. Connect: We assist in setting up your Salesforce integration to ensure no data is lost.
4. Launch: Go live with a platform that will be supported for years to come.

Frequently Asked Questions about the GetFeedback Shutdown

When is GetFeedback closing exactly?

GetFeedback Direct will officially shut down on December 31, 2026. After this date, you will lose access to your account and data if you haven’t migrated.

Is GetFeedback Digital also closing?

No. According to the announcement, GetFeedback Digital (the website/app feedback tool) will continue to be supported. However, the core “Direct” product for email and Salesforce surveys is closing.

Can I export my GetFeedback data?

Yes, you should be able to export your historical response data before the shutdown. We recommend doing this sooner rather than later to secure your historical benchmarks.

Does Responsly integrate with Salesforce like GetFeedback?

Yes. Responsly offers a deep, native integration with Salesforce that allows for automated sending and response mapping to any object, similar to what GetFeedback users are accustomed to.

Conclusion

The closure of GetFeedback is an opportunity to upgrade your CX stack. Don’t settle for a forced migration to a legacy tool.

Choose Responsly for a partner that cares as much about your customer experience as you do. With modern design, powerful integrations, and fair pricing, it is the logical successor to the GetFeedback legacy.

Ready to verify the upgrade? Start your free trial or book a demo to see the Salesforce integration in action.