GetFeedback Is Closing in 2026: Shutdown & Migration Guide

GetFeedback Direct is closing on December 31, 2026. SurveyMonkey has officially announced that the GetFeedback Direct platform will be sunset and fully shut down. For thousands of CX leaders and Salesforce administrators, this forces a critical decision: accept a forced migration to SurveyMonkey Enterprise — or find a better, more modern alternative.

This guide covers what the GetFeedback shutdown means operationally, how to export your data, and why Responsly is the top-rated GetFeedback alternative for 2026 and beyond. If you’re primarily looking for a feature-by-feature or pricing comparison, see our dedicated Responsly vs. GetFeedback comparison page.

What is Happening to GetFeedback?

According to the official announcement from SurveyMonkey, the GetFeedback Direct product is being retired. Here are the key facts you need to know:

• The Deadline: GetFeedback Direct will no longer be available after December 31, 2026.

• The Migration: SurveyMonkey is pushing all existing customers to migrate to the “SurveyMonkey Enterprise” platform.

• The Reality: This isn’t just a rebrand. It’s a forced migration to a completely different platform with different pricing, features, and user experience.

While 2026 might seem far away, savvy CX teams know that migrating a feedback program—rebuilding templates, re-mapping Salesforce integrations, and training teams—takes time. Waiting until the last minute creates unnecessary risk.

Your GetFeedback Migration Timeline

Work backwards from the December 31, 2026 deadline. This phased plan keeps the migration low-risk and avoids the year-end support crunch:

Starting early means you migrate on your terms — not SurveyMonkey’s.

The Best GetFeedback Alternatives for 2026

The best GetFeedback alternative depends on the job GetFeedback was doing for you. Instead of a flat ranking, choose by use case — most former GetFeedback Direct users fall into one of these three:

• Best overall GetFeedback alternative — Responsly. If you relied on GetFeedback for CX surveys with native Salesforce triggers and omnichannel distribution, Responsly is the closest like-for-like replacement, with modern design, transparent pricing, and AI analysis via Athena. See the full Responsly vs. GetFeedback comparison.
• Best for heavy enterprise research — Qualtrics. Powerful but complex and expensive; only worth it if you need advanced statistical research tooling. Compare in Responsly vs. Qualtrics.
• The default (forced) path — SurveyMonkey Enterprise. This is where SurveyMonkey is pushing GetFeedback customers, but it’s a generalist tool, not CX-first. Weigh it in Responsly vs. SurveyMonkey.

Among the GetFeedback competitors above, teams that valued GetFeedback’s simplicity and Salesforce depth almost always land on Responsly. The rest of this guide shows exactly how Responsly maps to what you’re losing.

What to Look for in a GetFeedback Replacement

If you’re forced to move anyway, why move to a legacy platform that wasn’t built for CX first? The migration is a chance to upgrade. When choosing where to go, prioritize three things GetFeedback users relied on most: native Salesforce integration, ease of use, and omnichannel distribution. Responsly matches those core strengths without the enterprise bloat — here is how they map, one to one.

1. Seamless Salesforce Integration

GetFeedback was loved for its Salesforce connectivity. Responsly matches this power, allowing you to:

• Trigger surveys automatically based on Salesforce events (e.g., Case Closed, Opportunity Won).

• Map responses directly back to any Salesforce object (Contact, Account, Case, or Custom Objects).

• View customer sentiment data directly within Salesforce dashboards.

2. True Omnichannel Distribution

Just like GetFeedback, Responsly meets your customers where they are. You aren’t limited to just email links.

• Email Surveys: Embed the first question directly in your email for higher response rates.

• Website & App: Run pop-up or slide-in surveys based on user behavior.

• SMS & WhatsApp: Reach customers on their mobile devices with instant feedback requests.

3. Better Design, Better Experience

GetFeedback was known for looking better than SurveyMonkey. Responsly takes this further with a “slide-by-slide” interface that feels like a conversation, not a form. This modern approach consistently yields higher completion rates.

GetFeedback Pricing After the Shutdown

Pricing is a critical factor in any migration. GetFeedback pricing was typically custom-quoted and expensive, often requiring enterprise contracts — and the forced move to SurveyMonkey Enterprise rarely makes that cheaper. Here is how the old GetFeedback cost compares to Responsly:

Unlike GetFeedback’s custom pricing model, Responsly provides clear pricing tiers that make budgeting easier for CX teams — no surprises, no mandatory annual contracts.

Responsly vs. GetFeedback vs. SurveyMonkey

How does Responsly stack up against the old GetFeedback and the proposed SurveyMonkey Enterprise migration?

GetFeedback vs. Qualtrics: Which is Better?

When comparing GetFeedback vs Qualtrics, both platforms have their strengths, but with GetFeedback closing, the comparison becomes more relevant for choosing alternatives:

For teams looking for a GetFeedback alternative that matches its simplicity while offering modern capabilities, Responsly is the clear choice over Qualtrics for most CX teams.

Why Not Just Move to SurveyMonkey Enterprise?

SurveyMonkey is a giant in the industry, but bigger isn’t always better for CX teams. Before accepting the default migration path, consider:

• Generalist vs. Specialist: SurveyMonkey is designed for everything from academic research to party planning. Responsly is built specifically for customer experience and product teams.

• Complexity: SurveyMonkey Enterprise is a heavy, complex tool. Responsly offers the “Apple-like” simplicity that GetFeedback users loved.

• Cost: Enterprise tiers often come with steep price tags and long-term contracts. Responsly offers more value with flexible plans compared to both GetFeedback pricing and SurveyMonkey Enterprise.

When comparing SurveyMonkey vs GetFeedback, both platforms have their strengths, but with GetFeedback closing, the decision becomes clearer. SurveyMonkey Enterprise requires migration and is more complex, while Responsly offers GetFeedback’s simplicity with modern features. You can read more in our detailed comparison of Responsly vs. SurveyMonkey.

For a full side-by-side breakdown of features and pricing, see the Responsly vs. GetFeedback comparison page.

GetFeedback Surveys for Salesforce: What Happens Now?

One of GetFeedback’s biggest selling points was its deep Salesforce integration — triggering surveys from Salesforce events and mapping responses directly back to records. With GetFeedback closing, Salesforce admins need a replacement that can do the same.

Responsly’s Salesforce integration covers everything GetFeedback Direct offered:

• Trigger surveys automatically on Case Closed, Opportunity Won, or any custom event
• Map NPS, CSAT, and CES responses to any Salesforce object (Contact, Account, Case, Custom)
• View sentiment dashboards natively inside Salesforce
• Zero dependency on SurveyMonkey or any other platform

For teams whose entire feedback workflow runs through Salesforce, Responsly is a direct like-for-like replacement.

How to Export Your GetFeedback Data Before the Deadline

Your historical response data is the one thing you cannot recreate after December 31, 2026. Secure it first — everything else can be rebuilt. Do this well before the deadline, not in the final week when support queues are longest.

1. Export raw responses. From each active GetFeedback Direct project, export responses to CSV/Excel. Do this per survey so you keep a clean, per-program archive.
2. Save your reports and benchmarks. Export or screenshot dashboards that hold your historical NPS, CSAT, and CES trends — these baselines are what prove year-over-year progress.
3. Document your Salesforce mappings. Record which surveys trigger on which Salesforce events and which fields each response writes back to. This is the blueprint you’ll rebuild against.
4. Inventory active surveys and integrations. List what’s live, who owns it, and what connects to it (email flows, webhooks, other tools) so nothing is missed.
5. Store everything in one secure place. Keep exports in a shared, backed-up location before you decommission the account.

How to Migrate from GetFeedback to Responsly

Once your data is safe, rebuilding is faster than most teams expect. Responsly offers a dedicated migration concierge service for teams moving off GetFeedback Direct:

• Audit: We help you identify which active surveys and Salesforce mappings need to move.

• Build: We can help recreate your NPS, CSAT, and CES surveys using our modern templates.

• Connect: We assist in setting up your Salesforce integration to ensure no data is lost.

• Launch: Go live with a platform that will be supported for years to come.

Conclusion: Turn the Shutdown Into an Upgrade

The closure of GetFeedback Direct is disruptive, but it’s also a rare chance to modernize your CX stack instead of settling for a forced migration to a legacy tool. Export your data early, document your Salesforce setup, and choose a platform built for customer experience first.

Responsly matches GetFeedback’s Salesforce depth and simplicity, adds modern design, omnichannel distribution, and AI analytics — and, unlike GetFeedback Direct, it’s actively developed for the years ahead.

Weighing your options on features and price? See the full side-by-side Responsly vs. GetFeedback comparison.

Ready to plan your migration? Start your free trial or book a demo to see the Salesforce integration in action.

FAQ