Migrate from Delighted to Responsly in 2025 – Complete Guide

If you’re searching for how to migrate from Delighted, you’re not alone. With Delighted shutting down in 2025, businesses worldwide are facing a crucial decision about their feedback strategy. By mid-2025, renewals will stop, and by the end of the year, the platform will no longer exist. For companies that have relied on Delighted to capture customer experience feedback and employee feedback, this isn’t just a small disruption — it’s a pivotal moment to choose a better, future-ready alternative. That’s where Responsly comes in.

The good news? Migrating away from Delighted is a unique opportunity to upgrade your feedback strategy. And if you’re searching for a modern, flexible, and powerful replacement, Responsly is built to be your next home.

This guide will walk you through everything you need to know:

• Why Delighted is sunsetting and what it means for your business

• The risks of waiting too long to migrate

• Why Responsly is the ideal alternative

• A detailed, step-by-step migration process

• Best practices to future-proof your feedback strategy

What Happens If You Don’t Migrate from Delighted in Time

When Qualtrics acquired Delighted, it was only a matter of time before consolidation happened. Maintaining overlapping products made little sense, and by July 1, 2025, renewals will end. By early 2026, the platform will be completely retired.

If you’re a current Delighted user, here’s what that means:

• You can’t renew: Subscriptions can’t be extended beyond their current term.

• Support is limited: Bug fixes and feature improvements are already slowing down.

• Your data is at risk: Waiting until the last moment to export risks data gaps, compliance issues, and rushed migrations.

• Team workflows may break: Automations, integrations, and reporting pipelines will stop working.

In short: the earlier you plan your migration, the smoother it will be.

Why Responsly is the Best Delighted Alternative

As businesses search for Delighted alternatives after the Delighted shutdown announcement, Responsly stands out as the top replacement. While Delighted was popular for its simplicity, many teams quickly hit limitations. Responsly solves these pain points and goes beyond:

• Run NPS, CSAT, CES, but also employee engagement surveys, onboarding surveys, exit interviews, and pulse checks.

• No need for multiple tools — everything lives in Responsly.

• Collect feedback via email, SMS, WhatsApp, QR codes, Slack, Teams, in-app widgets, or shareable links.

• Meet customers and employees where they are.

• AI-powered text analytics: instantly group open-text responses into themes.

• Real-time dashboards with filters, segmentation, and trend analysis.

• Export insights to your BI tools for deeper analysis.

• Fully branded surveys — colors, fonts, logos, and layouts.

• Conditional logic for dynamic survey flows.

• Multilingual surveys for global teams.

• Connect Responsly to HubSpot, Salesforce, Slack, Google Workspace, Zapier, and over 2,000 apps.

• Trigger surveys from real events like purchases, support tickets, or onboarding milestones.

• Google Sheets integration: Unlike Delighted’s limited Google Sheets integration, Responsly offers seamless data sync and export capabilities for advanced analysis.

• Dedicated migration support to help you import data and recreate surveys.

• CSV, API, and integration options to ensure nothing is lost.

Simply put: Responsly isn’t just a Delighted replacement — it’s an upgrade.

Step-by-Step Guide: How to Migrate from Delighted to Responsly

Here’s how to move smoothly without losing data or momentum.

Log in to Delighted and export the following:

• Survey responses (NPS, CSAT, CES)

• Contact lists and segments

• Survey templates (for reference)

• Automation workflows

💡 Pro tip: Export in CSV format — it’s the easiest to re-import into Responsly.

Responsly makes it simple to upload your historical data:

• Upload CSV files for contacts and survey responses

• Use Responsly’s API if you need to sync data programmatically

• Tag and segment contacts for future targeting

This is where the fun begins. Instead of copying Delighted’s basic surveys, you can:

• Start with Responsly’s ready-to-use survey templates for NPS, CSAT, CES, and employee surveys

• Customize branding, add logic, and include open-text questions

• Translate surveys for different markets

Delighted gave you a score. Responsly gives you stories behind the score.

If you had automations in Delighted (like sending an NPS survey after a purchase), you can replicate — and improve — them in Responsly.

Examples:

• Send NPS 7 days after a purchase (via Shopify + Zapier)

• Trigger a CSAT survey after ticket closure (via Zendesk integration)

• Push responses into Slack channels for instant visibility

Before rolling out to customers:

• Send test surveys internally

• Check if integrations fire correctly

• Validate dashboards and reporting

Once live, you can monitor results in real time:

• Track scores across multiple channels

• Use Net Sentiment Score to uncover pain points

• Segment feedback by customer type, geography, or product line

Delighted Alternatives: Why Responsly Stands Out

If you’re evaluating Delighted alternatives, here’s why Responsly is the best choice:

• More affordable than Delighted: Responsly offers transparent Delighted NPS pricing alternatives with better value for money.

• Better integrations: While Delighted had basic Google Sheets integration, Responsly offers advanced data sync, API access, and 2,000+ app connections.

• Future-proof platform: Unlike Delighted, which is shutting down, Responsly is actively developed and growing.

• All-in-one solution: Responsly combines surveys, analytics, and automation in one platform, eliminating the need for multiple tools.

Best Practices for a Smooth Migration

• Don’t wait until the last minute — data loss is a real risk, especially with the Delighted shutdown approaching.

• Communicate with your team — prepare marketing, product, and support teams for the switch.

• Use the opportunity to upgrade — don’t just copy Delighted; rethink your survey strategy.

Real-World Example: From Delighted to Responsly

A SaaS company recently migrated 50,000+ NPS responses from Delighted to Responsly. Within 30 days:

• They added CSAT surveys post-support interactions.

• They launched employee engagement surveys on top of customer surveys.

• They used Responsly’s AI insights to discover a recurring product pain point that wasn’t visible in NPS scores alone.

The result? Response rates increased by 32%, and decision-making became more data-driven.

Final Thoughts

The Delighted shutdown marks the end of an era — but it doesn’t have to be a setback. By migrating early to Responsly, you’ll not only preserve your data but also upgrade your entire feedback ecosystem.

Responsly is more flexible, more powerful, and ready to grow with your business.

Start your migration today. Book a free migration call with our team and let us handle the heavy lifting.

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