Delighted Shutting Down: Best Alternative & Qualtrics Migration Guide

If you’re searching because Delighted is shutting down, you’re not alone. Qualtrics acquired Delighted and retired the platform in early 2026 — renewals ended July 1, 2025. For companies that relied on Delighted for customer experience feedback, NPS tracking, and their Delighted Google Sheets integration, this is a pivotal moment to choose a better, future-ready alternative. That’s where Responsly comes in.

If you’re primarily looking for a feature-by-feature or pricing comparison, see our dedicated Responsly vs. Delighted comparison page.

The good news? Moving from Delighted is a unique opportunity to upgrade your entire feedback strategy. Responsly is built to be your next home — and it does far more than Delighted ever did. For a quick side-by-side overview, see our Responsly vs. Delighted comparison page.

This guide will walk you through everything you need to know:

• Why Delighted is sunsetting and what it means for your business

• The risks of waiting too long to migrate

• Why Responsly is the ideal alternative

• A detailed, step-by-step migration process

• Best practices to future-proof your feedback strategy

What Happened to Delighted?

When Qualtrics acquired Delighted, it was only a matter of time before consolidation happened. Renewals ended on July 1, 2025, and by early 2026 the platform was fully retired. If you’re still running on Delighted — or if you exported your data but haven’t yet rebuilt your survey program — now is the time to act.

Here’s what the shutdown means for you:

• No access to historical data: If you haven’t exported yet, your responses may be lost.

• Broken workflows: Automations, integrations, and reporting pipelines no longer work.

• No support: Bug fixes and feature improvements stopped before the shutdown.

• Compliance gaps: Without a feedback platform, you lose visibility into customer sentiment.

The good news: migrating to Responsly is fast. Most teams are fully operational within a week.

Why Responsly is the Best Delighted Alternative

As businesses search for Delighted alternatives after the Delighted shutdown announcement, Responsly stands out as the top replacement. While Delighted was popular for its simplicity, many teams quickly hit limitations. Responsly solves these pain points and goes beyond:

• Run NPS, CSAT, CES, but also employee engagement surveys, onboarding surveys, exit interviews, and pulse checks.

• No need for multiple tools — everything lives in Responsly.

• Collect feedback via email, SMS, WhatsApp, QR codes, Slack, Teams, in-app widgets, or shareable links.

• Meet customers and employees where they are.

• AI-powered text analytics: instantly group open-text responses into themes.

• Real-time dashboards with filters, segmentation, and trend analysis.

• Export insights to your BI tools for deeper analysis.

• Fully branded surveys — colors, fonts, logos, and layouts.

• Conditional logic for dynamic survey flows.

• Multilingual surveys for global teams.

• Connect Responsly to HubSpot, Salesforce, Slack, Google Workspace, Zapier, and over 2,000 apps.

• Trigger surveys from real events like purchases, support tickets, or onboarding milestones.

• Google Sheets integration: Unlike Delighted’s limited Google Sheets integration, Responsly offers seamless data sync and export capabilities for advanced analysis.

• Dedicated migration support to help you import data and recreate surveys.

• CSV, API, and integration options to ensure nothing is lost.

Simply put: Responsly isn’t just a Delighted replacement — it’s an upgrade.

Step-by-Step Guide: How to Migrate from Delighted to Responsly

Here’s a quick overview of the full migration, then a detailed walkthrough of each step:

Here’s how to move smoothly without losing data or momentum.

Log in to Delighted and export the following:

• Survey responses (NPS, CSAT, CES)

• Contact lists and segments

• Survey templates (for reference)

• Automation workflows

💡 Pro tip: Export in CSV format — it’s the easiest to re-import into Responsly.

Responsly makes it simple to upload your historical data:

• Upload CSV files for contacts and survey responses

• Use Responsly’s API if you need to sync data programmatically

• Tag and segment contacts for future targeting

This is where the fun begins. Instead of copying Delighted’s basic surveys, you can:

• Start with Responsly’s ready-to-use survey templates for NPS, CSAT, CES, and employee surveys

• Customize branding, add logic, and include open-text questions

• Translate surveys for different markets

Delighted gave you a score. Responsly gives you stories behind the score.

If you had automations in Delighted (like sending an NPS survey after a purchase), you can replicate — and improve — them in Responsly.

Examples:

• Send NPS 7 days after a purchase (via Shopify + Zapier)

• Trigger a CSAT survey after ticket closure (via Zendesk integration)

• Push responses into Slack channels for instant visibility

Before rolling out to customers:

• Send test surveys internally

• Check if integrations fire correctly

• Validate dashboards and reporting

Once live, you can monitor results in real time:

• Track scores across multiple channels

• Use Net Sentiment Score to uncover pain points

• Segment feedback by customer type, geography, or product line

Delighted Qualtrics Migration: What Actually Happened

When Qualtrics acquired Delighted in 2021, many users assumed the platform would grow under new ownership. Instead, Qualtrics consolidated its product line and retired Delighted entirely. This is a pattern Qualtrics has repeated before — acquire, absorb, then sunset.

The so-called “Delighted Qualtrics migration” path Qualtrics offered users leads to their full enterprise platform: complex, expensive (~$35,000+/year), and built for large research teams — not the small and mid-size businesses that Delighted served. For most Delighted users, Qualtrics is not a realistic replacement.

What Responsly offers instead:

• The same simplicity Delighted was loved for
• No enterprise contract, no sales-call-required pricing
• Starts at $49/month — accessible to any team size
• Actively developed with a public roadmap

Delighted Google Sheets Integration: How to Replicate It in Responsly

One of Delighted’s most-used features was its Google Sheets integration — teams relied on it to pipe NPS responses into spreadsheets for reporting and analysis. Here’s the good news: Responsly’s Google Sheets integration is more capable than Delighted’s ever was.

To set up the Responsly → Google Sheets connection:

1. Go to Integrations → Google Sheets in your Responsly account
2. Authenticate with your Google account
3. Select or create the destination spreadsheet
4. Choose which surveys and fields to sync
5. Responses flow in automatically from the first submission

You can also use our Google Sheets integration guide for advanced setup with Zapier.

Delighted Alternatives: Why Responsly Stands Out

If you’re evaluating Delighted alternatives, here’s why Responsly is the best choice. You can also see the full feature-by-feature breakdown on our Responsly vs. Delighted comparison page.

• More affordable than Delighted: Responsly starts at $49/month with transparent pricing and no hidden enterprise fees.

• Not just NPS/CSAT: Responsly handles full multi-question surveys, employee engagement, onboarding, and exit interviews — all in one platform.

• Better integrations: While Delighted had basic Google Sheets integration, Responsly offers advanced data sync, API access, Salesforce, HubSpot, and 2,000+ app connections.

• Future-proof platform: Unlike Delighted, which shut down, Responsly is actively developed and growing.

• AI-powered analytics: Automatically group open-text responses into themes — a feature Delighted never offered.

Best Practices for a Smooth Migration

• Don’t wait until the last minute — data loss is a real risk, especially with the Delighted shutdown approaching.

• Communicate with your team — prepare marketing, product, and support teams for the switch.

• Use the opportunity to upgrade — don’t just copy Delighted; rethink your survey strategy.

Real-World Example: From Delighted to Responsly

A SaaS company recently migrated 50,000+ NPS responses from Delighted to Responsly. Within 30 days:

• They added CSAT surveys post-support interactions.

• They launched employee engagement surveys on top of customer surveys.

• They used Responsly’s AI insights to discover a recurring product pain point that wasn’t visible in NPS scores alone.

The result? Response rates increased by 32%, and decision-making became more data-driven.

Final Thoughts

Delighted is gone — but your feedback program doesn’t have to miss a beat. Responsly is the most direct upgrade: everything Delighted did, plus multi-question surveys, AI analytics, WhatsApp distribution, and a platform that’s actively growing.

Ready to see how they compare side-by-side? Check out the full Responsly vs. Delighted feature comparison.

Start your migration today. Book a free migration call with our team and let us handle the heavy lifting.

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