Customers
How to Calculate & Improve Customer Retention Rate
In today’s competitive marketplace, understanding your customer retention rate (CRR) is crucial for business success. High retention rates indicate that your customers are satisfied and engaged, which can lead to increased profitability and growth. In this blog post, we’ll dive into how to calculate your customer retention rate, explore its significance, and discuss effective strategies […]
Karolina Konopka
Customer support manager
Opinions & Expertise
6 Best Popup Survey Tools for 2024
In the fast-paced digital landscape, understanding user behavior and gathering feedback are essential to improving customer experiences and driving business growth. Popup surveys have become a popular method for collecting insights in real-time, offering convenience for both businesses and their users. With 2024 right around the corner, having the right popup survey tools in your […]
Karolina Konopka
Customer support manager
Customers
How To Ask for Customer Reviews: Best Practices & Tips
Customer reviews play a crucial role in shaping your business’s reputation and improving customer experience. Positive reviews build trust, attract new customers, and even improve SEO. But getting these valuable reviews can be challenging if you don’t know how to ask. In this guide, we’ll explore different methods for asking for customer reviews and share […]
Karolina Konopka
Customer support manager
Customers
6 Key Customer Retention Metrics & How to Measure Them for Business Success
Customer retention is critical to building a sustainable business. Studies show that acquiring new customers costs five times more than retaining existing ones, and a 5% increase in retention can boost profits by up to 95%. But how do you know if your retention strategies are working? By tracking specific customer retention metrics, you can […]
Karolina Konopka
Customer support manager
Customers
Popup surveys: definition, types, and examples
Popup surveys are a powerful tool for gathering real-time feedback from your website visitors. They appear as small windows or overlays on your site, prompting users to answer a few quick questions. When used correctly, popup website surveys can provide valuable insights that help businesses improve user experience, boost engagement, and drive conversions. In this […]
Karolina Konopka
Customer support manager
Customers
Email Surveys: Complete Guide
Email surveys are a powerful tool for businesses looking to gather valuable insights from their customers, employees, or target audience. Whether you’re aiming to improve customer satisfaction, gather product feedback, or understand market trends, email surveys can help you collect data efficiently and effectively. In this comprehensive guide, we’ll explore different email survey methods, share […]
Karolina Konopka
Customer support manager