Blog. Excellent experience management is based on great communication with people.

Tag: Customer Experience

Customers

Customer Experience (CX): The Ultimate Guide for 2027

Master customer experience with this guide. Learn CX strategies, metrics, and best practices to transform your business and boost customer loyalty.

Karol Koronowicz

Founder

Customers

Customer Effort Score (CES): definition and tips

What is Customer Effort Score (CES)? The definition, the formula with an example, the two CES scales that run in opposite directions and when to send it.

Olga Marcinkiewicz

Customer Success Manager

Customers

Voice of Customer (VoC): The Complete Guide to Strategy, Tools & Examples

Master Voice of Customer (VoC) to drive growth. Learn the definition, top methodologies, and how to build a successful VoC program.

Karol Koronowicz

Founder

Customers

Voice of the Customer Tools: Best VoC Software by Job (2027)

Compare Voice of the Customer tools by the job they do: collect feedback, analyze open text, or run enterprise CX. Honest picks, trade-offs and what changed in 2026.

Olga Marcinkiewicz

Customer Success Manager

Opinions & Expertise

GetFeedback Is Closing in 2026: Shutdown & Migration Guide

GetFeedback Direct shuts down Dec 31, 2026. A month-by-month migration plan, the export checklist, and the Salesforce mappings to document before you lose access.

Karol Koronowicz

Founder

Customers

Customer Service Metrics: Essential KPIs & Customer Support Metrics

Discover the most critical customer service metrics and KPIs to measure team performance, including CSAT, NPS, CES, and FCR.

Olga Marcinkiewicz

Customer Success Manager

Customers

Net Sentiment Score (NSS) - A powerful metric in sentiment analysis

Net Sentiment Score (NSS) explained: what NSS means, the formula, worked examples, how sentiment scores are calculated, and what counts as a good score.