Opinions & Expertise
First Contact Resolution Rate (FCR)
Unlock the power of customer satisfaction with a high First Contact Resolution Rate (FCR). Explore strategies to enhance efficiency.
Karolina Konopka
Customer Success Manager
Blog. Excellent experience management is based on great communication with people.
Tag: Customer Experience
Customers
5 Strategies to improve customer retention with NPS surveys
Unlock customer retention with the Net Promoter Score (NPS). Dive into its metrics, strategies, and survey tactics for a customer-centric.
Karolina Konopka
Customer Success Manager
Opinions & Expertise
7 Best AI Survey Generators in 2026 (In-Depth Review)
Looking for the best AI survey generator? We reviewed top 7 tools including Responsly, Typeform, and SurveyMonkey. Compare features, pricing, and AI capabilities.
Karolina Konopka
Customer Success Manager
Customers
Digital Customer Experience: A Comprehensive Guide for 2026
Master Digital Customer Experience (DCX) in 2026. Learn strategies, best practices, and trends to elevate your brand's digital interactions.
Karol Koronowicz
Human Experience Specialist
Customers
Conversation Intelligence: definition and examples
Unlock the potential of conversation intelligence: learn its definition and discover real-world examples for smarter communication.
Karolina Konopka
Customer Success Manager
Opinions & Expertise
What is quality management and how does it work?
Unlock the secrets of quality management! Explore its principles, components, and real-world applications for sustained excellence.
Karolina Konopka
Customer Success Manager
How To
How to create a quiz on Telegram
Learn how to create a quiz on Telegram using native tools, bots, and dedicated software. engage your audience and capture data effectively.
Karolina Konopka
Customer Success Manager
Customers
11 Best Customer Experience Blogs to Follow in 2026
Discover the top 11 Customer Experience blogs for 2026. Get expert insights, latest trends, and strategies to elevate your CX game.
Karol Koronowicz
Human Experience Specialist
Customers
Customer Closed Loop Feedback
Unlock the power of Customer Closed Loop Feedback! Explore strategies to capture, analyze, and act on customer insights.
Karolina Konopka
Customer Success Manager
Customers
Customer Churn Rate: Definition, Calculation & Strategies
Unlock the secrets of customer churn rate! Learn its significance, master the calculation formula, and discover effective retention strategies.
Karolina Konopka
Customer Success Manager
