Blog. Excellent experience management is based on great communication with people.

Tag: Customer Experience

Best customer satisfaction survey questions
Customers

Best customer satisfaction survey questions

Customer satisfaction surveys are crucial for businesses looking to understand their customers’ experiences and gather feedback. By asking the right questions, companies can gain valuable insights into what is working well and what needs improvement. However, with so many options for survey questions, it can be difficult to know where to start. This article will […]

Karolina Konopka

Customer support manager

Karolina Konopka
Customer Effort Score (CES): definition and tips
Customers

Customer Effort Score (CES): definition and tips

The Customer Effort Score (CES) is one of several metrics companies use to measure customer satisfaction. As a rule, one question determines how much effort the customer took to find a solution to the request or problem. Measuring it can help you accurately predict future business successes or failures.

Karolina Konopka

Customer support manager

Karolina Konopka

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