Blog. Excellent experience management is based on great communication with people.

Tag: Customer Experience

How To

How to Create a Quiz on WhatsApp: The Complete Guide for 2026

How to make a quiz on WhatsApp step by step: use built-in polls for quick fun, or a free WhatsApp quiz maker for scored, shareable quizzes with results.

Karolina Konopka

Customer Success Manager

How To

GDPR-Compliant Survey: Checklist, Questions & Statement (2026 Guide)

Learn GDPR survey compliance: consent, lawful basis, data minimization, and data subject rights. Includes GDPR survey questions and a GDPR statement.

Karol Koronowicz

Founder

Customers

What is CSAT & How to Measure Customer Satisfaction (2026 Guide)

Master CSAT in 2026. Learn what customer satisfaction is, how to measure it effectively, and compare CSAT with NPS and CES.

Karolina Konopka

Customer Success Manager

Customers

5 Automotive Customer Experience Trends for 2026

Explore 5 automotive CX trends for 2026—digital-first journeys, proactive service, personalization, sustainability, and flexible ownership.

Karolina Konopka

Customer Success Manager

How To

Mailchimp Surveys: How to Create, Send & Analyze Them (2026)

How to create a survey in Mailchimp, add one to an email, view responses, and handle anonymity and conditional logic — plus when to upgrade with Responsly.

Karol Koronowicz

Founder

Customers

What is Customer Service and How to Improve It

Discover what customer service is, why it matters, and proven strategies to improve it. Learn key metrics, training tips, and how surveys drive excellence.

Karolina Konopka

Customer Success Manager

Opinions & Expertise

Market Research Surveys: Types, Examples, Questions & Templates

A market research survey collects data on your market, customers, and competitors. Learn the types, techniques, example questions, and free templates to start.

Karolina Konopka

Customer Success Manager

Customers

8 Tips to Get Customer Feedback Effectively (and Use It)

Learn 8 practical ways to collect customer feedback effectively—surveys, email, in-app prompts, communities, and more—plus how to analyze and act on it.

Karolina Konopka

Customer Success Manager

Opinions & Expertise

Customer Experience Management Software: The 2026 Market and the Best Tools

The CXM software market consolidated in 2025–26: Delighted shut down, Medallia went to its lenders, Qualtrics bought Forsta. What it means, and which tool fits.