Blog. Excellent experience management is based on great communication with people.

The hiring process is a critical juncture for both employers and candidates alike, representing the gateway to building a diverse and effective workforce. However, interview bias can significantly compromise the fairness of this process and, consequently, impact the overall employee experience. In this blog post, we will delve into the concept of interview bias, explore […]

From the moment someone looks at your job offer to the moment they leave your company, everything an employee learns, does, sees and feels contributes to their Employee Experience.

We live in a candidate-oriented market, which gives job seekers a lot of choice regarding where they want to work. For example, in the United States, there are two job positions for every unemployed person. Job seekers often care about the candidate’s experience more than anything else. After all, it gives them insight into what […]

Employee turnover, the rate at which workers leave a business and are replaced, can pose a substantial challenge for many organizations. It can affect various aspects of an organization, from productivity levels to the overall morale of the workforce. Over time, these effects can compound, leading to a significant impact on the organization’s profitability and […]

I’m pleased to announce that we’re opening beta access to our new app, Dymphna. Dymphna is your private mental health assistant. It will ask you questions on a regular basis and, if it detects potential issues such as burnout or depression, it will suggest consulting with a specialist or advise you to monitor the situation […]

In the business world, retaining customers is just as crucial, if not more so, than acquiring new ones. Maintaining a strong and loyal customer base is a significant factor for long-term success. One key metric often utilized to measure effectively how well a business retains its customers is the customer turnover rate. In this detailed […]