Customers
Voice of the Customer Tools: Best VoC Software by Job (2027)
Compare Voice of the Customer tools by the job they do: collect feedback, analyze open text, or run enterprise CX. Honest picks, trade-offs and what changed in 2026.
Blog. Excellent experience management is based on great communication with people.
Tag: Surveys
Opinions & Expertise
Likert Scale Surveys: The Complete Guide
The Likert scale is one of the most powerful tools in a researcher's arsenal, allowing you to measure attitudes, opinions, and perceptions with precision.
Opinions & Expertise
GetFeedback Is Closing in 2026: Shutdown & Migration Guide
GetFeedback Direct shuts down Dec 31, 2026. A month-by-month migration plan, the export checklist, and the Salesforce mappings to document before you lose access.
Customers
Customer Service Metrics: Essential KPIs & Customer Support Metrics
Discover the most critical customer service metrics and KPIs to measure team performance, including CSAT, NPS, CES, and FCR.
Opinions & Expertise
Qualtrics Alternatives & Competitors: Top 10 by Use Case for 2027
The best Qualtrics alternatives and competitors for 2027, organized by use case: AI insights, deep research, free and open-source, and EX.
How To
How to Calculate NPS: Net Promoter Score Calculation & Formula 2026
Learn how to calculate Net Promoter Score (NPS) in 2026. Master the formula, understand Promoters vs. Detractors, and use our free calculator.
Opinions & Expertise
Delighted Shutting Down: Qualtrics Acquisition & Migration Guide
Delighted is shutting down in 2026. Step-by-step guide to migrate your NPS, CSAT, CES, and Google Sheets data to Responsly after the Qualtrics acquisition.
Opinions & Expertise
Top 10 Typeform Alternatives for 2026 (Free & Paid)
Looking for Typeform alternatives? Compare the top 10 tools for 2026. Find better pricing, advanced features, and more customization options.
How To
How to Increase Google Reviews and Your Rating (Without Hacks)
Learn how to increase Google reviews and improve your Google rating with a compliant, survey-first process: timing, QR codes, automation, and replies.
Opinions & Expertise
Best Free Online Quiz Makers for 2026, by Use Case
We tested the best free online quiz makers for 2026 and ranked them by job-to-be-done: AI generation, classroom games, lead-gen, and simple assessment.
