Blog. Excellent experience management is based on great communication with people.

Topic: Customers

Customers

Closed Feedback Loop: How to Turn Customer Feedback into Action

Learn what a closed feedback loop is and how to build one: collect feedback, prioritize, fix issues, follow up with customers, and track impact with KPIs.

Karol Koronowicz

Human Experience Specialist

Customers

Customer Experience (CX): The Ultimate Guide for 2026

Master customer experience with this comprehensive guide. Learn CX strategies, metrics, tools, and best practices to transform your business and boost customer loyalty.

Karol Koronowicz

Human Experience Specialist

Customers

Customer Effort Score (CES): definition and tips

The customer effort score is a good metric for measuring the success—or ease—of an interaction with a customer.

Karolina Konopka

Customer Success Manager

Customers

Voice of Customer (VoC): The Complete Guide to Strategy, Tools & Examples

Master Voice of Customer (VoC) to drive growth. Learn the definition, top methodologies, and how to build a successful VoC program.

Karol Koronowicz

Human Experience Specialist

Customers

Top 5 Voice of the Customer (VoC) Tools for 2026

Discover the top 5 Voice of the Customer tools for 2024, empowering businesses to capture and analyze customer feedback effectively.

Karolina Konopka

Customer Success Manager

Customers

Customer Service Metrics: Essential KPIs & Customer Support Metrics

Discover the most critical customer service metrics and KPIs to measure team performance, including CSAT, NPS, CES, and FCR.

Karolina Konopka

Customer Success Manager

Customers

Net Sentiment Score (NSS) - A powerful metric in sentiment analysis

What is Net Sentiment Score (NSS)? Learn how to calculate NSS using the formula, understand NSS meaning, and discover how this sentiment analysis metric helps measure customer sentiment from text data.

Karolina Konopka

Customer Success Manager