Blog. Excellent experience management is based on great communication with people.

Topic: Customers

How to Increase Google Reviews: 8 Tips (+1 Secret Hack)
Customers

How to Increase Google Reviews: 8 Tips (+1 Secret Hack)

In today’s world, online reviews are a crucial element in building a company’s reputation. Customers increasingly rely on Google reviews to make purchasing decisions. Positive reviews can significantly enhance trust in your brand, attract new customers, and improve visibility in search results. One of the most effective ways to gather positive reviews is through customer […]

Karolina Konopka

Customer support manager

Karolina Konopka
Top 5 Customer Loyalty Software to boost your business
Customers

Top 5 Customer Loyalty Software to boost your business

In today’s competitive business landscape, customer loyalty is the holy grail for sustained success. But what exactly is customer loyalty, and how can businesses cultivate it effectively? Enter customer loyalty software – a powerful tool designed to streamline and enhance your efforts in building lasting relationships with your customers. In this blog post, we’ll delve […]

Karolina Konopka

Customer support manager

Karolina Konopka
6 customer retention strategies for 2024
Customers

6 customer retention strategies for 2024

Customer retention has become a cornerstone of sustainable success. As we step into 2024, businesses are challenged to adapt and evolve their customer retention strategies to meet consumers’ changing expectations. In this blog post, we’ll explore six effective customer retention strategies to help you not only retain your existing customer base but also foster long-term […]

Karolina Konopka

Customer support manager

Karolina Konopka
Top 5 Voice of the Customer Tools for 2024
Customers

Top 5 Voice of the Customer Tools for 2024

In the fast-paced business world, understanding and responding to customers’ needs has never been more critical. Voice of the Customer (VoC) tools play a pivotal role in this endeavor, offering businesses the means to effectively capture, analyze, and act upon customer experience feedback. As we step into 2024, the landscape of VoC tools continues to […]

Karolina Konopka

Customer support manager

Karolina Konopka
Sentiment Score: What it is & How to calculate it?
Customers

Sentiment Score: What it is & How to calculate it?

In data analysis and natural language processing, sentiment analysis has emerged as a powerful tool to gauge the emotional tone behind textual data. It helps understand the opinions, attitudes, and emotions expressed in written content, whether it’s social media posts, customer feedback, or news articles. Among the various metrics used in sentiment analysis, the sentiment […]

Karolina Konopka

Customer support manager

Karolina Konopka
The ultimate guide to customer retention
Customers

The ultimate guide to customer retention

Customer retention is more crucial than ever. Acquiring new customers is undoubtedly important, but retaining existing ones is equally, if not more, essential for sustained success. In this ultimate guide to customer retention, we will explore strategies and best practices to help businesses build lasting relationships with their customers and ensure long-term loyalty. What is […]

Karolina Konopka

Customer support manager

Karolina Konopka

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