Customers
Customer Advisory Board: Definition & Best Practices
Unlock the power of the Customer Advisory Board (CAB) with our comprehensive guide. Implement best practices for success.
Karolina Konopka
Customer Success Manager
Blog. Excellent experience management is based on great communication with people.
Topic: Customers
Customers
5 Strategies to improve customer retention with NPS surveys
Unlock customer retention with the Net Promoter Score (NPS). Dive into its metrics, strategies, and survey tactics for a customer-centric.
Karolina Konopka
Customer Success Manager
Customers
Digital Customer Experience: A Comprehensive Guide for 2026
Master Digital Customer Experience (DCX) in 2026. Learn strategies, best practices, and trends to elevate your brand's digital interactions.
Karol Koronowicz
Human Experience Specialist
Customers
Conversation Intelligence: definition and examples
Unlock the potential of conversation intelligence: learn its definition and discover real-world examples for smarter communication.
Karolina Konopka
Customer Success Manager
Customers
11 Best Customer Experience Blogs to Follow in 2026
Discover the top 11 Customer Experience blogs for 2026. Get expert insights, latest trends, and strategies to elevate your CX game.
Karol Koronowicz
Human Experience Specialist
Customers
Customer Closed Loop Feedback
Unlock the power of Customer Closed Loop Feedback! Explore strategies to capture, analyze, and act on customer insights.
Karolina Konopka
Customer Success Manager
Customers
Customer Churn Rate: Definition, Calculation & Strategies
Unlock the secrets of customer churn rate! Learn its significance, master the calculation formula, and discover effective retention strategies.
Karolina Konopka
Customer Success Manager
Customers
What is CSAT & How to Measure Customer Satisfaction (2026 Guide)
Master CSAT in 2026. Learn what customer satisfaction is, how to measure it effectively, and compare CSAT with NPS and CES.
Karolina Konopka
Customer Success Manager
Customers
5 Automotive Customer Experience Trends for 2026
Explore 5 automotive customer experience trends for 2026—digital-first journeys, proactive service, personalization, sustainability, and flexible ownership—plus what to measure.
Karolina Konopka
Customer Success Manager
Customers
What is Customer Service and How to Improve It
Discover what customer service is, why it matters, and proven strategies to improve it. Learn key metrics, training tips, and how surveys drive excellence.
Karolina Konopka
Customer Success Manager
