Blog. Excellent experience management is based on great communication with people.

Learn 8 practical ways to collect customer feedback effectively—surveys, email, in-app prompts, communities, and more—plus how to analyze and act on it.

Learn what a pulse survey is, when to run it, and what questions to ask. Use pulse surveys for employees or customers, track trends, and act fast.

Find out why customer satisfaction surveys are so important and find out what questions are best to include in a survey.