Customer Experience

The customer experience platform built on real feedback

Customer experience software to measure NPS, CSAT, and CES across the journey, understand the why with AI, and close the loop — all in one place.

Customer experience analytics dashboard with NPS, CSAT, and topic insights

The difference

Manage customer experience — don’t just send surveys.

Measure the whole journey

Relationship and transactional surveys across web, app, email, SMS, and offline — one consistent view of experience, not isolated snapshots.

Understand the “why” with AI

Athena turns open-text feedback into themes and drivers, so you know what shapes loyalty — not just the score.

Metrics leaders trust

NPS, CSAT, and CES tracked over time and benchmarked by segment, ready for executive and board readouts.

How it works

Collect, understand, and act on customer experience

Collect

Capture experience at every touchpoint

Run surveys where customers already are — website widgets, in-app prompts, email embeds, links, and QR codes — so feedback reflects the real journey.

Relationship and transactional CX surveys
NPS, CSAT, and CES question types built in
Branded, mobile-ready, no-code setup

See feedback collection

Customer experience feedback collected from website, app, email, and offline channels

Understand

Turn feedback into customer insight

Athena AI reads every open-text comment, clusters themes, and surfaces what drives satisfaction and churn — so your team acts on causes, not anecdotes.

AI theme detection and sentiment analysis
Drivers of NPS, CSAT, and churn
Ask questions about your feedback in plain language

Explore Athena AI

AI customer experience insights showing topics and their impact on satisfaction

Act

Close the loop and prove impact

Route detractors to the right owner, track actions between waves, and report experience metrics over time — connecting CX work to retention and revenue.

Closed-loop alerts and routing via integrations
Trends, benchmarks, and shareable dashboards
Executive-ready CX reporting

Explore feedback analytics

NPS trend gauge in a customer experience analytics dashboard

Built for your team

One platform, every customer-facing team

Responsly powers customer experience for CX teams, product teams, and marketing teams — connected to a voice of customer platform and NPS software. Start from ready-made customer experience templates.

Customer experience software, answered

What is a customer experience platform?

A customer experience (CX) platform is software that helps you collect, measure, and act on customer feedback across the whole journey. Responsly unifies surveys, NPS/CSAT/CES metrics, AI text analysis, and closed-loop workflows so teams improve experience based on evidence, not guesswork.

What is the difference between CX software and a survey tool?

A survey tool only collects responses. Customer experience software adds journey-wide measurement, benchmarking, AI-driven insight from open text, alerting, and closed-loop follow-up — turning scattered feedback into a managed program.

Which customer experience metrics can I track?

Track NPS, CSAT, CES, and custom metrics across relationship and transactional touchpoints, then trend them by segment, channel, and location in feedback analytics.

How does AI help with customer experience?

Athena, our AI analyst, clusters open-text feedback into themes, surfaces drivers of satisfaction and churn, and answers questions about your data in plain language — so you find what to fix without reading every comment. See Athena AI.

Is Responsly suitable for CX teams specifically?

Yes. CX professionals run end-to-end voice-of-customer programs on Responsly with closed-loop workflows and executive reporting — see how CX teams use the platform.