All the features
One platform that combines everything you need to build complete feedback programs—from surveys and distribution to AI analytics and automation.
Feedback collection
Digital feedback at every touchpoint
Website surveys
Embed widgets and on-site surveys at any touchpoint.
Popup & slide-in widgets
Capture feedback with timed popups and slide-in panels.
In-app surveys
Capture contextual feedback inside web and mobile apps.
Email embed surveys
Embed ratings and questions directly inside email messages.
Link surveys
Share a single branded link anywhere—social, chat, or print.
QR code surveys
Collect feedback offline, at events, kiosks, and on receipts.
Offline, kiosk & event surveys
Run on-site feedback at venues, stores, and conferences.
Post-purchase surveys
Capture transactional feedback right after a purchase or interaction.
Anonymous feedback
Let people respond without revealing their identity.
Shareable links
Send trackable, personalized links across any channel.
Consent & privacy controls
Collect consent, manage opt-ins, and stay privacy-compliant.
Responses translation
Collect feedback in any language and read responses auto-translated in your workspace.
JavaScript snippet & GTM
Install the widget with one snippet, Google Tag Manager, or Segment.
WordPress plugin
Drop a survey into WordPress with a Gutenberg block, a shortcode, or an iFrame.
Mobile SDKs
Native SDKs for iOS and Android, plus React Native and Flutter.
Display targeting
Show surveys on selected URLs, after time on page, on scroll, or on exit intent.
Frequency capping & schedule
Limit how often a widget appears, show it to a share of traffic, and set a display schedule.
In-app event targeting
Trigger surveys from product events, plan, cohort, or behavior.
Survey building
AI survey generator
Describe your goal and get a ready-to-send survey in seconds.
Drag-and-drop builder
Put a survey together like a slide deck — drag, drop, done, no code required.
25+ question types
NPS, CSAT, matrix, ranking, sliders, points allocation, file upload, and more.
Conditional logic
Show or hide questions based on previous answers.
Skip logic
Route respondents to the right path and skip what’s irrelevant.
Piping & recall
Insert earlier answers into later questions for a personal touch.
Prefill & hidden fields
Fill fields from URL parameters, CRM data, hidden fields, and custom variables.
Multi-page surveys
Break long surveys into clear steps with progress indicators.
Live preview
See exactly what respondents get while you build—true WYSIWYG.
Mobile-responsive forms
Every survey adapts to desktop, tablet, and phone screens.
Save & continue
Let respondents pause and pick up where they left off.
Password-protected surveys
Restrict access with a password for private or internal use.
Required fields & validation
Enforce mandatory answers and validate input before submit.
Multilingual surveys
Run one survey in many languages with auto-translation.
Automatic language detection
Show the survey in the respondent’s own language automatically.
Scores & calculations
Score answers, run calculations, and build rankings from the results.
Multiple endings
Send people to a different closing screen depending on their answers.
Redirect after submission
Pass respondents on to your own page, offer, or booking form.
Coupon codes
Hand out a unique code as a thank-you for completing the survey.
Video in questions
Add a video to a question and ask about what people just watched.
Random question order
Rotate questions and answer options to remove order bias.
Spam & duplicate protection
reCaptcha, one response per person, and limits on time and response count.
Voting mode
Run online votes and polls with one response per participant.
Custom branded themes
Apply your colors, fonts, and logo across surveys and reports.
White-labeling
Remove Responsly branding for a fully owned experience.
Forms
Build lead, registration, and order forms that convert.
Quizzes & tests
Score knowledge with quizzes, tests, and assessments.
Template library
Start from hundreds of ready survey and form templates.
Question library
Save your best questions once and reuse them across every project.
Research sample quotas
Close a segment once it fills its quota so the sample stays representative.
A/B testing
Test two versions of a survey and compare completion and results.
Distribution
Email surveys
Send invitations or embed ratings directly in email.
SMS surveys
Reach people on mobile with text-message surveys.
WhatsApp surveys
Run conversational surveys on WhatsApp at scale.
Multi-channel reach
Coordinate email, SMS, link, and embed in one campaign.
Recurring surveys
Schedule automatic sends on a daily, weekly, or custom cadence.
Throttling
Control send pace and daily limits to protect deliverability.
Personalized survey links
Generate unique links pre-filled with each recipient’s data.
One-click email setup
Connect your mailbox in one click—no DNS headaches.
Distribution API
Trigger sends and manage campaigns from your own systems.
Contact lists
Import, organize, and reuse audience lists across campaigns.
Segmentation
Target the right people with rules based on attributes and behavior.
Reminders
Follow up automatically with non-responders until you hit your goal.
Custom email templates
Design reusable HTML layouts for invitations and follow-ups.
Custom SMTP
Send through your own mail server and domain for full control.
Close-the-loop workflows
Follow up with detractors and close feedback tickets automatically.
Analytics & insights
Live dashboards
Track responses in real time with filters and segments.
Sentiment analysis
Detect positive, neutral, and negative tone automatically.
AI text analysis
Surface themes and topics from open-ended answers.
Text response translation
Read and analyze feedback in any language—auto-translated.
Theme & topic detection
Group open-ended answers into recurring categories automatically.
Verbatim analysis
Explore raw open-ended responses with search and tagging.
Trend & benchmark analysis
Track scores over time and compare against past periods.
CX insights
Turn scattered feedback into actionable customer experience insights.
Cross-tab & filters
Slice data by segment, channel, or custom attribute.
Reports & exports
Build shareable reports and export to CSV and PDF.
Scheduled reports
Deliver weekly or monthly summaries to stakeholders automatically.
NPS, CSAT & CES
Measure loyalty, satisfaction, and effort out of the box.
Partial responses
See the answers of people who dropped out before the last question.
Response tagging
Tag responses manually or automatically, then filter reports by tag.
Public report sharing
Share a live report with a link—no account needed on the other side.
Dedicated reports
Reports built around your KPIs, prepared together with our team.
Athena AI agent
Omnichannel feedback analysis
Surveys, tickets and reviews from Google, the App Store and Trustpilot analysed side by side.
Unified feedback taxonomy
One category set across every source, so a theme means the same thing everywhere.
NPS, CSAT & CES monitoring
Your scores watched continuously, with the movement explained.
Anomaly detection & alerts
Get told when a score or a theme moves out of its usual range.
Theme detection
Automatically group feedback into recurring topics.
Sentiment analysis
Every comment scored, so frequency and severity can be weighed together.
Root cause analysis
Trace a drop in a score back to the touchpoint behind it.
NPS & CSAT driver analysis
See which themes and touchpoints drive your scores up or down.
Pain point detection
Spot recurring frustrations and friction before they escalate.
Segment analysis
Cut any finding by plan, market, journey stage or account.
Churn risk prediction
Spot accounts whose feedback pattern usually precedes cancellation.
Recommended actions
Get AI-suggested next steps based on what customers say.
Automated reporting
Executive summaries and recurring reports written from your data.
Conversational analytics
Ask your data in plain language and get the answer with its evidence.
Customer Intelligence MCP
Query your feedback from your own AI tools over MCP.
PII redaction
Personal details stripped from open-text answers before analysis.
Integrations & automation
Integrations catalog
100+ integrations, 50+ of them native, for CRM, support, and marketing tools.
Salesforce & CRM sync
Map responses to contacts, accounts, and cases in your CRM.
Slack & Teams alerts
Get instant notifications for new responses and detractor scores.
Zapier & Make
Connect Responsly to 5,000+ apps without writing code.
Webhooks
Push every response to your systems in real time.
Feedback API
Build custom flows on a developer-friendly API.
Response routing & ticketing
Assign feedback to teams and create support tickets automatically.
Automated workflows
Trigger alerts, follow-ups, and tickets from responses.
Close-the-loop automation
Auto-reply to detractors and track resolution from one place.
Review import
Pull reviews from Google, the App Store, Google Play, and Trustpilot into your feedback base.
Enterprise & security
GDPR compliant
Privacy-first data handling with EU-grade compliance.
Data processing agreement
A standard DPA on Professional, a dedicated agreement on Enterprise.
Team workspaces
Organize programs with shared folders and collaboration.
Role-based access control
Define who can view, edit, and publish with granular permissions.
Custom subdomain & domain
Host surveys on your own subdomain, or connect your own domain.
SSO / SAML
Sign in with your identity provider for enterprise-grade access.
Two-factor authentication
Protect every account with 2FA, available on all plans.
Access logs
Track who signed in, changed what, and when across your organization.
Data retention & export
Control how long data is kept and export on demand.
Data residency
Choose where your data lives: Poland, Europe, or the USA.
HIPAA compliance
Run health-related feedback programs under a HIPAA agreement.
Invoice payment & annual billing
Pay by invoice monthly or yearly, with custom terms on Enterprise.
Multi-brand workspaces
Manage separate brands, regions, or business units in one account.
