Feedback Collection

Collect feedback from every customer touchpoint

Website widgets, in-app surveys, email embeds, reviews, and support channels — unified so nothing slips through the cracks.

Feedback collection from website widgets, app stores, reviews, email, SMS, and in-app surveys
  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone
Feedback from website

Popups, slide-ins, and side tabs — live in minutes

Pick a widget format, preview how it looks on your site, and launch without a rebuild. Side feedback, NPS, popups, and embedded surveys — all brand-ready.

The difference

Passive feedback at every touchpoint — not just when you send a survey.

Widgets on every page

Popups, slide-ins, side tabs, and embedded surveys — styled to match your brand and ready in minutes.

Reviews & support in one place

Pull in app store ratings, Google reviews, Zendesk, and Intercom alongside survey responses.

In-app and mobile-ready

Capture contextual feedback inside web and mobile apps without sending users elsewhere.

How it works

Place, target, and unify feedback in one loop

Place

Launch widgets where customers already are

Add a popup, slide-in, side tab, or embedded survey to any page — no rebuild required. Switch between formats and preview how each widget looks before you go live.

  • Popup, slide-in, side feedback, and embedded formats

  • Brand colors, fonts, and logo on every widget

  • One embed snippet or Google Tag Manager setup

See website widgets
Feedback collection from website widgets, app stores, reviews, email, SMS, and in-app surveys
Target

Ask the right people at the right moment

Show checkout surveys to buyers, content surveys to readers, and exit surveys to leaving visitors. Control traffic share, URL rules, and behavioral triggers so feedback stays relevant.

  • URL, traffic share, and behavioral targeting

  • Exit intent, scroll depth, and time-on-page triggers

  • Post-purchase and event-based collection flows

Explore targeting
Survey distribution across email, SMS, WhatsApp, and link channels
Unify

Every channel in one feedback inbox

Website responses, in-app ratings, review site scores, and support tickets land in the same place — ready for dashboards, AI analysis, and team workflows.

  • Website, in-app, email, link, and QR in one hub

  • Review sites and support tools through integrations

  • Automatic sync to analytics and CRM workflows

Explore feedback analytics
Athena AI chip connected to customer feedback data

Feedback collection, answered

What is a feedback collection platform?

A feedback collection platform gathers customer opinions from every touchpoint — website widgets, in-app prompts, email embeds, reviews, app stores, and support tools — in one system. Instead of siloed forms and spreadsheets, every signal lands in a single inbox ready for analysis.

Which channels can I collect feedback from?

Responsly supports website popups and slide-ins, embedded on-page surveys, in-app surveys, email embeds, shareable links, QR codes, post-purchase flows, and integrations with review sites and support tools like Zendesk and Intercom.

Do I need developers to add website widgets?

No. Copy a lightweight embed snippet or use Google Tag Manager to launch website feedback widgets in minutes. Customize appearance, targeting rules, and triggers without writing code.

Can I target who sees a survey?

Yes. Show surveys on specific URLs, to a percentage of traffic, after scroll or time on page, on exit intent, or after key events — so checkout visitors get checkout questions and help-center readers get content feedback.

How does feedback collection connect to analytics?

Every response flows into Responsly automatically. Track NPS, CSAT, and CES alongside open-text themes in feedback analytics, share dashboards with your team, and route alerts through integrations.
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