Responsly accounts may be suspended or “closed” due to violating our Terms of Service (e.g., suspected phishing/spam) or exceeding monthly response limits.
Key Reasons for Suspension or Closure
Suspended for Phishing or Policy Violations
Responsly may disable accounts that violate our usage policies, particularly regarding data collection practices or suspected phishing attempts. In such cases, login access may be restricted to protect the platform and its users.
Account Closure (Response Limits)
If your account exceeds its monthly response limit, your surveys will be automatically closed to new responses. This often appears as if the account itself is suspended, but it is simply a limit on data collection until the next billing cycle or an upgrade.
Unpaid or Cancelled Plan
If you cancel a paid subscription or a payment fails, your account moves to the Free plan. This may cause your surveys to enter a “trial mode” or close if they use paid features or exceed the Free plan limits.
How to Handle Suspension
Check Your Limits
If your survey says “closed,” check your account’s Plan & Billing section to see if you have exceeded your monthly response limits. Upgrading your plan will immediately reopen your surveys.
Contact Support
If you cannot log in due to a suspension or believe your account was suspended in error, please contact our support team directly to appeal. We review these cases manually to ensure fairness.
Downgrade to “Pause”
If you want to take a break from using Responsly but don’t want to lose your data, you can cancel your subscription and switch to the Free plan. This acts as a “pause” for your account—your data remains safe, but you will be subject to the limits of the Free plan until you resubscribe.
Note: In cases of severe policy violations (such as phishing), it may be difficult to recover data if the account is permanently deactivated.
