E-mail embedding

With this feature, when sharing your survey by e-mail, respondents can click a button to start filling up your survey, or they can answer the first question from your e-mail. This makes life easier for respondents and can therefore help to increase your completion rates.

When someone answers a question like a Customer Experience question above in the e-mail, a new tab will open with the complete survey, and the answer will already be entered.

1. To embed this in an e-mail, open your from and go to the Share panel. Then click the Share form in an e-mail.

2. Now you'll see this screen:

If your survey's first question is not one of the supported question types, or if you have a Welcome Screen, you'll see a warning:

To fix this, click Go to create a panel, add a valid first question, and republish your survey. Go back to Share, and this warning will disappear.

3. Choose embedding type

  • Buton: Embed button in an e-mail message. After clicking, the form will open in the web browser.
  • Question: Embed the first question of the form. The question will be answered by clicking the icon, and the user will be redirected to the next question in a web browser.
  • Footer: Embed the first question in the footer of an e-mail message. It's an excellent solution for measuring customer satisfaction in e-mail conversations.

4. Click Get the code on the right-hand side of the screen, which will open a popup window with the code you need to paste into your e-mail marketing tool.

Click the Copy code button. The text will be highlighted and added to your clipboard.

5. You can then paste this code into your e-mail marketing app. 

Need help or have more questions?

Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull

We automated the product experience managment process.


Managing customer experience is made easy with Responsly.


Our suppliers are surveyed quickly and efficiently.

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