If you forgot your Responsly password, start from the login page and use the self-service reset so you can sign in again without contacting support. If you already know your password but want a new one, update it from your account profile while logged in.
Cannot sign in for a reason other than the password — a different email, Google or Microsoft sign-up, or a missing reset message? Start with Recover access to your account.
Note. If you created the account with Register with Google or Register with Microsoft, you do not have a separate Responsly password. A reset email will not arrive. Use Login with Google or Login with Microsoft instead.
Reset a forgotten password
- Open the login page.
- Enter your E-mail address and click Login. When the password field appears, click Forgot your password?
- Or open Forgot Password directly.
- Enter the E-mail on your account. Make sure it matches the address you registered with.
- Click Send reset instructions.
- Check your inbox for a message from Responsly and open the link it contains. If you cannot see it, check Spam or search for “password”.
- On the page that opens, set a new password and save.
- Sign in with the new password.
If anything fails, you do not get the email after 15 minutes, or you no longer have access to the email on file, use Contact or help@responsly.com so support can help verify ownership.
Change your password while signed in
To rotate a password you still remember:
- Sign in to Responsly.
- Go to My account → Profile → Security.
- Update your password and confirm the change.
That path is also the right place when your organization asks you to periodically update credentials. If you use two-factor authentication, keep your recovery codes after you change the password.
For other account updates (for example billing details on invoices), see How do I change my billing information?. If you still cannot get in, see Recover access to your account.
