Intercom is where many teams already manage conversations, onboarding, and support. Connecting Responsly lets you collect structured feedback in that same journey: embed surveys in Messenger, trigger survey sends from events (for example after a chat), and push completion data onward using webhooks or automation—so sales and success teams see survey answers next to customer context.
Embed surveys in Intercom Messenger
You can embed a Responsly form inside the Intercom Messenger window so people answer without leaving the chat. That pattern works well for lead capture, micro-surveys, and post-resolution checks while the conversation is still fresh.
Automate sends and hand-offs with webhooks
Responsly supports webhooks so your stack can react when a survey is submitted or when you orchestrate sends from another system. Pair that with Intercom events (such as conversation closed or lifecycle milestones) via your automation layer to e-mail a survey link to the right person at the right time.
For payload shape, security, and setup steps, read Webhooks. If you prefer a no-code router between tools, Connect Responsly to Zapier is a common pattern alongside Intercom.
What Responsly + Intercom helps you accomplish
- In-app and in-chat research — reach active users with short, contextual surveys instead of only batch e-mail.
- NPS and pulse programs — run Net Promoter Score or satisfaction pulses through messaging and campaigns, then follow up by e-mail based on scores.
- Broad distribution — send any survey to users or prospects through e-mail or chat, aligned with how your team already works in Intercom.
For channel options outside Messenger, see Survey sending.
