LiveChat is a tool that enables easy and convenient communication with your customers, users, and anyone visiting your website or online store. The user can start communicating with you anytime using the website's small widget (chat). This way, you can provide an additional and very convenient sales or customer service channel.
The integration uses the webhooks mechanism. Thanks to this, you can trigger the survey using any event in LiveChat, e.g., closing the chat window by the client. All collected responses are saved directly in the Analysis tab. You can track the results in real-time and generate reports.
Thanks to the integration with LiveChat, you can conduct satisfaction surveys, NPS, or CES surveys immediately after the conversation with the customer or user of your website.
After the research, you can conveniently filter the answers, create cross-tables and export the results to PDF, CSV and Excel.