LiveChat integration

Connecting LiveChat with Responsly through Zapier lets you automate workflows, streamline communication and improve your customer support experience.
You can automatically send surveys after chats, log conversations in Responsly and trigger custom workflows — without manual effort.

Before you begin

Make sure you have:

• a Zapier account (free or paid, depending on your needs),
• access to a LiveChat account,
• a Responsly account with integration permissions.

Step 1: Create a Zap in Zapier

1. Log in to your Zapier account.
2. Click Create Zap from the dashboard.

Step 2: Set up the LiveChat trigger

1. In the Trigger section, search for LiveChat.
2. Choose an event to trigger the workflow, such as New Chat or New Message.
3. Log into your LiveChat account when prompted and authorize the connection.

Step 3: Set up the Responsly action

1. In the Action section, search for Responsly.
2. Choose what should happen in Responsly when the trigger occurs, for example:
   • Create Survey Response
   • Create Record
3. Log into your Responsly account and authorize the integration.

Step 4: Map your fields

Once both accounts are connected, map the fields from LiveChat to Responsly.

• Example: map the Customer Name field in LiveChat to the Name field in Responsly.
• Double‑check that all required fields are correctly mapped to avoid errors.

Step 5: Test your Zap

1. Run a test in Zapier.
2. Zapier will simulate the workflow and confirm whether data from LiveChat is successfully sent to Responsly.

Step 6: Turn on your Zap

1. Name your Zap.
2. Click Turn On.

Your integration is now live — the workflow will run automatically in the background based on the trigger you set.

Example use cases

• Send surveys to customers – automatically send a Responsly feedback survey after each LiveChat interaction.
• Log customer interactions – record every LiveChat conversation in Responsly to build customer profiles.
• Trigger events – create specific actions in Responsly (e.g. feedback surveys) based on customer sentiment detected in LiveChat.

Recommended Zap templates

To speed up setup, start with one of these workflows:

• LiveChat New Chat -> Responsly Create Survey Response (post-chat CSAT flow).
• LiveChat New Message -> Responsly Create Record (conversation logging).
• LiveChat Chat Ended -> Responsly Trigger Follow-up Survey (close-loop feedback).

For broader automation across apps, see Connect Responsly to Zapier.

Troubleshooting

• Authentication issues – check your login credentials and app permissions if accounts don’t connect.
• Zap isn’t running – make sure it’s turned on and that all required fields are filled during setup.
• Field mapping errors – verify all necessary fields are mapped correctly between LiveChat and Responsly.
• No test data in Zapier – create a fresh LiveChat event first, then re-run trigger testing.
• Duplicate records – add a Zapier filter (for example, only run when chat status is closed).

You can visit the Zapier Help Center or contact Responsly support for further assistance.

FAQ