QR codes make it effortless for customers to access your surveys and share feedback instantly. Instead of typing a long link, guests simply scan the code with their phone camera and are taken directly to your survey.
In Responsly, generating and sharing QR codes is simple — just go to Sharing → QR Code in your survey. From there, you can download the code as PNG or SVG for printing or digital use, or scan it directly from the dashboard to test it yourself.
How to Use a QR Code?
Once you generate your QR code in Responsly, you can place it wherever your customers interact with your business:
- Restaurants & Bars: Add QR codes to menus, receipts, or table tents so guests can quickly rate their dining experience.
- Hotels: Place QR codes in guest rooms, at the reception desk, or in the spa area to capture instant feedback about their stay.
- Events & Retail: Print QR codes on posters, receipts, or packaging to collect in-the-moment impressions.
Scanning the QR code opens your survey immediately on the customer’s phone — no extra steps, no friction. This ease of access increases response rates and ensures feedback is shared while the experience is still fresh.
How to Identify Respondents?
Responsly gives you flexibility in how you collect and track responses:
- Anonymous Feedback: By default, QR codes lead to a non-personalized survey link, allowing guests to respond quickly and privately.
- Identified Feedback: If you want to know who is responding, you can personalize surveys with variables or ask identifying questions (e.g., name, email, room number, or order ID).
For example, a restaurant may first ask:
👉 “Did you enjoy your meal today?”
- If Yes, the survey can automatically redirect happy customers to leave a Google review, helping your business capture more positive public feedback.
- If No, the survey can instead collect detailed comments privately, so you can act on issues without negative reviews affecting your online reputation.
How to Identify the Location of a QR Code?
QR codes can also help you track where feedback is coming from. This is especially useful in hospitality or multi-location businesses:
- Hotel Rooms: Generate a unique QR code for each room. That way, you’ll know if feedback came from Room 101 vs. Room 307 without asking guests to enter their room number.
- Restaurants: Create separate QR codes for different dining areas or tables to analyze where service needs improvement.
- Chains or Branches: Assign location-specific QR codes across stores or venues to compare feedback between sites.
This automatic tagging saves respondents’ time and gives you clearer insights into the customer journey.
Best Practices
- Place QR codes in visible, high-traffic spots where customers are most likely to engage.
- Add a short call to action like: “Scan to share feedback (just 30 seconds)”.
- Keep surveys short and mobile-friendly to maximize completion rates.
- Test your QR code before printing by scanning it directly in Responsly.
Example: Restaurant Customer Journey
- A guest scans a QR code from the bill.
- Responsly survey asks: “How was your experience?”
- If positive, the survey redirects to your Google Review page.
- If negative, the guest leaves private feedback for your team to review.
Result: More positive reviews on Google, more actionable insights for your team.
