Bird Surveys Integration

Connect Responsly to Bird to distribute surveys across the channels your customers actually use — SMS, WhatsApp, email, voice — with global reach and enterprise-grade deliverability.

Deliver Responsly surveys through Bird (formerly MessageBird) across SMS, WhatsApp, email, and voice

Bird (formerly MessageBird) is the omnichannel CPaaS platform spanning SMS, WhatsApp, email, voice, and chat globally. Responsly pairs with Bird to deliver surveys across every channel your customers actually use.

For global businesses, multinational enterprises, and teams serving diverse messaging preferences, this integration makes structured feedback collection truly omnichannel.

Where Bird and Responsly combine

WhatsApp surveys in priority markets

WhatsApp Business sends in Brazil, India, Southeast Asia, and Europe reach audiences where SMS and email have weaker response rates. Bird’s approved WhatsApp sending enables compliant, scalable surveys.

Multi-channel reach

Priority respondents get SMS and email; lower-priority segments get one channel. Channel strategy per segment maximizes ROI on survey efforts.

Post-service follow-up

Customer service closure triggers a survey on the same channel the customer used (WhatsApp chat → WhatsApp survey). Contextual continuity improves response rates.

Global employee pulse

Multinational employers reach field and deskless workers via the messaging channel preferred in each region. Higher engagement, truer organizational voice.

Voice-to-web survey

Bird’s voice capabilities can trigger SMS with survey links after calls. Voice interaction → structured SMS follow-up for capturable data.

Marketing campaign feedback

Post-campaign surveys via the same channel used for campaign delivery. Recipients familiar with the channel respond more readily.

Setup

Build survey in Responsly; generate short-link.
Configure Bird API credentials.
Automation (Zapier, Make, custom) fires Bird send with survey link.
Respect consent and regional compliance.
Segment send channels by market and respondent segment.
Review response rates by channel to optimize strategy.

Practices

Channel by market. WhatsApp where it wins; SMS where WhatsApp isn’t dominant; email as fallback.

Respect compliance. Consent, opt-in, and regional rules per channel.

Localize content. Language and cultural fit per region.

Short surveys. Messaging-channel respondents give brief attention.

Close the loop visibly. Follow-up messages reference survey input.

Surveys on every channel that matters

Connect Responsly to Bird and survey distribution becomes truly omnichannel — reaching customers and employees through the channels they actually use, with global deliverability and compliance handled. The structured-feedback layer that scales with international ambition. For a deeper comparison of SMS and WhatsApp delivery strategies, see our SMS vs WhatsApp survey guide. For automation tools to trigger Bird sends from upstream events, see the Make integration or Zapier integration. Once responses arrive, route them to your CRM with the HubSpot integration.

Great for

App details

Bird Integration FAQ

What channels does Bird support for survey distribution?

SMS, WhatsApp Business, email, voice, and chat across multiple platforms. Bird's omnichannel CPaaS approach lets you reach respondents on their preferred channel — or send across channels for maximum reach.

Why use WhatsApp for surveys?

In many markets (Brazil, India, Southeast Asia, Europe), WhatsApp is the dominant messaging channel. Response rates for WhatsApp surveys often outperform SMS and email. Bird's WhatsApp Business API access makes compliant WhatsApp survey sending possible.

How do surveys deliver via Bird?

Via Bird's API and webhooks through an automation layer. A trigger event (purchase, ticket close, appointment) fires a Bird send with a Responsly survey short-link; responses aggregate in Responsly and can flow back to CRMs via additional webhooks.

Is this useful for global businesses?

Yes. Bird's global infrastructure reaches customers in regions where SMS and email have varying deliverability and usage patterns. Channel selection per market maximizes response rates.

Can I comply with regional messaging regulations?

Yes. Bird manages regulatory complexity across regions (GDPR, TCPA, regional SMS rules, WhatsApp policies). Responsly captures consent; Bird respects it in message delivery.

Does this work for customer service follow-ups?

Yes. Post-ticket resolution surveys via WhatsApp or SMS outperform email for fresh-experience feedback. Bird's omnichannel capabilities let teams send on the same channel the customer used originally.

Popular survey integrations

Klaviyo App integration

Update Klaviyo contacts with Responsly survey responses to enhance your email marketing campaigns and customer segmentation.

Notion App integration

Create forms based on your Notion database and sync responses seamlessly to keep your data organized and up-to-date.

Zapier App integration

Zapier helps you easily push data you collect on your forms to other apps, automating workflows and ensuring your information is organized and actionable across platforms.

Segment App integration

Send Responsly email surveys and sync feedback to your Segment account to streamline data collection and enhance customer insights.

Zendesk App integration

Follow up with customers who’ve answered Responsly surveys directly in Zendesk to address their feedback, resolve issues, and improve overall satisfaction.

Slack App integration

Notify a Slack channel or individual instantly when you receive a new survey response. Stay updated in real-time and take immediate action on customer feedback.

Salesforce App integration

Trigger surveys and sync responses to your Salesforce contacts seamlessly with Responsly’s integration, enriching your CRM with valuable customer insights.

HubSpot App integration

Trigger HubSpot workflows based on Responsly survey responses to automate follow-up actions and streamline your customer engagement process.

Mailchimp App integration

Create new contacts in your Mailchimp mailing lists, add their information seamlessly from Responsly surveys, and effortlessly grow your audience.

Google Sheets App integration

Send responses directly to Google Sheets with a seamless integration that simplifies data management and keeps your information organized and up-to-date.

Intercom App integration

Embed forms, surveys, or quizzes inside Intercom Messenger to engage users directly, gather feedback, and enhance customer interactions seamlessly.

Excel Online App integration

Integrate Responsly with Excel Online to streamline survey data management, automate updates, and analyze feedback with ease.

Google Drive App integration

Integrate Google Drive with Responsly to store survey data securely. Sync satisfaction surveys, product surveys, and feedback results across devices.

Salesmanago App integration

Integrate Salesmanago with Responsly to collect survey feedback, automate responses, and optimize marketing campaigns with actionable data.

More integrations

62%
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
2x
Responsly get 2x more answers than other popular tools on the market.
98%
Responsly service get an average satisfaction score of 98%

Enterprise grade security

GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.