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FireText Surveys Integration

Connect Responsly to FireText to distribute surveys via UK-native SMS, reach customers and employees who respond faster to texts than email, and stay within UK-compliant messaging practice.
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  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone

Send Responsly surveys via FireText SMS for UK businesses needing high-response-rate feedback

FireText is the UK-focused SMS marketing platform for UK businesses wanting reliable, compliant SMS delivery without global CPaaS complexity. Responsly pairs with FireText for UK-market structured-feedback collection via SMS.

For UK retailers, service businesses, and employers with deskless workers, this integration turns SMS into a high-response feedback channel.

Where FireText and Responsly combine

UK retail post-purchase CSAT

Post-purchase SMS with survey link for UK retail customers. Response rates outperform email substantially.

Service-business follow-up

Post-appointment surveys for salons, healthcare, automotive, trades. Fresh-experience feedback at scale.

Field-worker pulse

SMS pulse surveys for deskless UK workforces (construction, logistics, healthcare). Email isn’t the channel; SMS is.

Event follow-up

Post-event UK audience surveys via SMS. Higher response rates than email for time-sensitive feedback.

Local-business reviews prompts

High-NPS SMS responders prompted to leave Google reviews. Systematic review generation for UK local businesses.

Setup

  1. Build survey in Responsly; generate short-link.
  2. Configure FireText API credentials.
  3. Automation or direct send with survey link.
  4. Respect UK GDPR consent; only send to consenting contacts.
  5. Review response rates by channel and segment.

Practices

UK-timed sends. Weekdays, business hours.

Short surveys. 2-4 questions max for SMS.

Respect opt-out. STOP handling must work cleanly.

Close the loop. Respondents who leave feedback should see action.

UK SMS surveys, compliant and fast

Connect Responsly to FireText and UK businesses get high-response-rate structured feedback via SMS. Retail, services, and field-team contexts all benefit from the response-rate lift SMS delivers over email-only strategies. For a comparison of SMS and WhatsApp as survey delivery channels, see our SMS vs WhatsApp survey guide. For global SMS alternatives with wider carrier coverage, see the Twilio integration or SimpleTexting integration.

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App details

FireText Integration FAQ

Why use FireText for UK SMS surveys?

FireText is UK-focused, GDPR-compliant, and familiar to UK mobile carriers. Delivery quality in UK markets matches or exceeds larger global providers for UK-to-UK messaging.

How do surveys deliver via FireText?

Compose a FireText send with a short-link to the Responsly survey, or automate via FireText's API and webhook: events trigger survey SMS sends with minimal engineering overhead.

What use cases fit?

Retail CSAT, appointment follow-up, employee pulse (especially for field workforces), post-service feedback, event attendance follow-up. Any UK-based audience where SMS outperforms email.

Does this comply with UK GDPR?

Yes. FireText's UK-focused compliance posture combined with Responsly consent capture supports UK GDPR. Opt-in management and suppression handled properly.

Is this cost-effective for small UK businesses?

FireText's pricing suits UK SMB volumes; Responsly's plans scale similarly. The combination gives small businesses access to SMS surveys without enterprise-scale commitment.

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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

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Enterprise grade security

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  • GDPR compliant

    We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.

  • CCPA compliant

    USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.

  • SSL & 2-Factor Authentication

    All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.

  • SSO

    Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.

Responsly platform helps us to manage customer satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience management process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

Feel the Responsly advantage over other products

Talk to us!