Glassbox Surveys Integration

Connect Responsly to Glassbox to link survey responses with session replay data — understanding not just what respondents said but what they did and saw when frustrated.

Combine Glassbox session replay with Responsly surveys for feedback that includes what actually happened

Glassbox is the enterprise-grade digital experience analytics platform capturing complete user sessions across web and mobile. Responsly pairs with Glassbox to deliver feedback enriched with actual user-behavior context.

For enterprise CX, UX research, and product teams, this integration turns “the feedback plus the replay” into the investigative power structural UX work requires.

Where Glassbox and Responsly combine

Feedback with session context

Survey responses link to Glassbox session IDs. Low-NPS or negative feedback can be replayed — the actual struggle becomes visible alongside the verbal account.

Error root-cause analysis

Respondents reporting errors via survey; replay shows exactly what happened. Engineering fixes target the real problem, not guessed ones.

Journey-level CX research

Multi-step journey feedback links to full-journey replays. Teams see complete user paths alongside verbal feedback.

Accessibility issue investigation

Accessibility complaints with session replay reveal assistive-technology-specific failures. Fixes target real assistive-tech breakage.

A/B test qualitative signal

Variant respondents’ feedback plus replay shows why conversion differs. Qualitative evidence supports quantitative results.

Compliance and audit support

Regulated industries (finance, healthcare) benefit from paired feedback and session record for compliance investigations.

Setup

Integrate Glassbox on surveyed digital experiences.
Build Responsly survey with Glassbox session ID as hidden field.
Capture session ID via Glassbox API/embed and pass to Responsly.
In Responsly analysis, filter feedback; jump to Glassbox replay via session ID.
Close root-cause loops with engineering.

Practices

Tag session IDs carefully. Incorrect IDs break the link; validate end-to-end.

Respect privacy. Session replay captures sensitive data; redact and restrict appropriately.

Act on evidence. Combined evidence enables action; collect to inform real decisions.

Close the loop. Feedback-driven fixes demonstrated back to respondents when possible.

Sample smartly. Enterprise-scale replay storage is costly; sample deliberately.

Feedback with full context

Connect Responsly to Glassbox and enterprise CX investigation reaches a depth single-source analytics can’t match. The what (replay) and the why (survey) combine into actionable root-cause insight — the investigative layer enterprise digital products require. For a broader voice of customer strategy that combines session data with survey insights, see our voice of customer guide. For similar behavioral analytics integrations, see FullStory and UXCam.

Great for

Analytics & Reporting

App details

Glassbox Homepage

Glassbox Integration FAQ

What does Glassbox do?

Glassbox captures full digital experience — every session replay, every click, every error — for web and mobile apps. Used by enterprise UX and CX teams to understand real user behavior and struggle in detail.

How does Glassbox work with surveys?

Survey responses link to the respondent's Glassbox session ID via hidden field or custom parameter. A low-NPS or 'this didn't work' response can be paired with the actual session replay to see the struggle first-hand.

Why pair surveys with session replay?

Feedback without context is guessing. 'The checkout didn't work' — but what actually happened? Session replay shows the clicks, errors, and confusion. Combined, you get the why (from survey) and the what (from replay).

Is this useful for enterprise CX teams?

Yes. Enterprise CX depth-of-investigation benefits enormously. Root-cause analysis on structural UX issues becomes fast when the replay and feedback are linked.

Does this help with accessibility auditing?

Yes. Accessibility complaints via survey combined with replay of the actual user's session reveal exactly what broke for which assistive technology. More actionable than generic a11y reports.

Can this drive A/B testing?

Yes. A/B test variant respondents' survey feedback joined with replay data reveals why one variant outperforms. Quantitative and qualitative evidence together.

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62%
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
2x
Responsly get 2x more answers than other popular tools on the market.
98%
Responsly service get an average satisfaction score of 98%

Enterprise grade security

GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.