The Responsly-LiveChat integration helps support teams collect real-time feedback after interactions, identifying areas for improvement. Use surveys to track agent performance, customer satisfaction, and issue resolution rates. Perfect for businesses focused on high-quality customer service.
It allows businesses to gather feedback on live customer support sessions for continuous improvement.
Yes, responses can provide insights into agent efficiency and customer satisfaction.
Post-chat satisfaction surveys, issue resolution feedback, and NPS surveys are effective.
Yes, surveys can be triggered automatically after a LiveChat session ends.
By providing actionable insights to refine support processes and address customer concerns.
Yes, feedback is linked to individual chat sessions for detailed analysis.
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
Responsly get 2x more answers than other popular tools on the market.
Responsly service get an average satisfaction score of 98%
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.
Responsly platform helps us to manage customer satisfaction and communication within our organization.
Alicja Zborowska, Administration Specialist
We automated the product experience managment process.
Managing customer experience is made easy with Responsly.
Our suppliers are surveyed quickly and efficiently.
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