Neto Surveys Integration

Connect Responsly to Neto (now Maropost Commerce Cloud) to trigger post-purchase surveys, capture product feedback, and close the loop on customer experience in Australian and global retail operations.

Connect Responsly to Neto (Maropost Commerce Cloud) for post-purchase and product feedback that drives retailer growth

Neto (now Maropost Commerce Cloud) is the ecommerce and retail platform powering Australian and global retailers. Responsly integrates cleanly for post-purchase and product feedback that drives retail growth.

For retailers running on Neto/Maropost Commerce Cloud, this integration turns order data into structured customer-experience intelligence.

Where Neto and Responsly combine

Post-purchase CSAT

Order fulfillment triggers post-purchase surveys. Delivery satisfaction, checkout experience, and product quality all measurable.

Review generation

High-satisfaction responders get review-request emails. Systematic review generation for product pages that drive ecommerce conversion.

Product-level feedback

Product launches get targeted feedback surveys. Quality signals inform merchandising, pricing, and discontinuation decisions.

Abandoned-cart recovery

Abandonment triggers survey-driven recovery emails. “What stopped you?” data drives UX fixes and recovery rates both.

Loyalty program feedback

Members surveyed about program value and perception. Iteration from evidence.

Omni-channel experience

Online and POS transactions both trigger surveys. Unified customer experience data across channels.

Setup

Build post-purchase and product surveys in Responsly.
Configure Neto/Maropost webhooks on order events.
Automation sends surveys with order and customer metadata.
Set up review-request flow for promoters.
Set up service-recovery flow for detractors.
Dashboard CX by channel, product, and segment.

Practices

Send quickly post-fulfillment. Fresh experience drives quality feedback.

Short surveys. 2-4 questions for ecommerce respondents.

Tag thoroughly. Product, channel, order type, shipping carrier.

Systematize reviews. Happy customers refer; happier ones review.

Act on detractors. Service recovery converts cost into loyalty.

Retail CX intelligence from Neto orders

Connect Responsly to Neto (Maropost Commerce Cloud) and retail operations gain structured customer-experience data that ecommerce analytics alone can’t produce. Review generation, service recovery, and product quality all become measurable — the CX layer retailers need to grow in competitive markets. For NPS methodology to complement CSAT surveys, see our NPS implementation guide. For best practices on collecting customer reviews, see our how to ask for customer reviews guide. For routing post-purchase data into your CRM, see HubSpot.

Great for

App details

Neto Integration FAQ

What is Neto now called?

Neto was acquired by Maropost and rebranded to Maropost Commerce Cloud. Core functionality — ecommerce, POS, inventory, order management — continues; the integration pattern applies equally to Maropost Commerce Cloud.

How do surveys trigger from Neto orders?

Neto's order-completion events fire via webhook to an automation layer. Responsly survey sends trigger with order, product, and customer metadata as hidden fields.

What surveys work for ecommerce?

Post-purchase CSAT (delivery satisfaction, product quality, checkout ease), NPS periodicals for loyalty program members, product-specific feedback for new launches, abandoned-cart recovery surveys.

Is this useful for Australian retailers?

Yes. Neto's origin in Australian retail made it popular with Australian merchants; Responsly's multilingual and multi-region support complements Neto-based Australian operations.

Can this help with product reviews?

Yes. High-CSAT responders get review-request follow-ups. Systematic review generation from satisfied customers drives ecommerce conversion.

Does this work with Neto POS?

Yes. POS transactions can trigger in-store post-purchase surveys via email or SMS. Unified feedback across online and physical channels.

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Notify a Slack channel or individual instantly when you receive a new survey response. Stay updated in real-time and take immediate action on customer feedback.

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Trigger surveys and sync responses to your Salesforce contacts seamlessly with Responsly’s integration, enriching your CRM with valuable customer insights.

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Trigger HubSpot workflows based on Responsly survey responses to automate follow-up actions and streamline your customer engagement process.

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Create new contacts in your Mailchimp mailing lists, add their information seamlessly from Responsly surveys, and effortlessly grow your audience.

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Send responses directly to Google Sheets with a seamless integration that simplifies data management and keeps your information organized and up-to-date.

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Google Drive App integration

Integrate Google Drive with Responsly to store survey data securely. Sync satisfaction surveys, product surveys, and feedback results across devices.

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More integrations

62%
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
2x
Responsly get 2x more answers than other popular tools on the market.
98%
Responsly service get an average satisfaction score of 98%

Enterprise grade security

GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.