Really Simple Systems CRM Surveys Integration

Connect Responsly to Really Simple Systems CRM to qualify leads, enrich contacts, and capture customer feedback within the GDPR-focused SMB CRM platform.

Sync Responsly surveys with Really Simple Systems CRM (now Spotler CRM) for SMB-friendly feedback workflows

Really Simple Systems CRM (now Spotler CRM) is the UK-based, GDPR-focused CRM platform for small and mid-sized businesses. Responsly integrates cleanly as the structured-feedback and lead-qualification layer.

For SMB teams running this CRM, this integration adds data rigor and consent-compliant feedback without overwhelming the simple workflows the CRM is built to support.

Where Really Simple Systems CRM and Responsly combine

Lead qualification intake

Inbound prospects complete qualification surveys; responses create structured CRM leads with qualification data pre-filled.

Contact enrichment

Existing contacts receive periodic profile surveys; responses update contact fields, filling gaps and refreshing data.

Opportunity-stage feedback

Sales stage changes trigger targeted surveys — discovery, pre-close, post-close onboarding. CRM activity records capture the structured response context.

Post-sale CSAT

Closed-won opportunities trigger a post-sale satisfaction survey. Responses tie to the CRM account; patterns inform sales-to-CS handoff quality.

Churn and exit surveys

Accounts flagged at risk or cancelling get exit surveys. Categorized reasons feed retention planning; raw comments preserve story and nuance.

Consent state captured in-survey; CRM records update only for consenting respondents. Marketing modules filter on consent state for compliant campaigns.

Setup

Build surveys in Responsly with consent capture where needed.
Configure Really Simple Systems CRM (Spotler CRM) API credentials.
Automation maps survey fields to CRM contact/lead/activity records.
Test with sample data; verify record creation and updates.
Monitor consent state handling across flows.

Practices

Consent first. Build into every survey.

Match on email. Avoid duplicate contacts.

Use custom fields. Dedicated survey_ fields for structured data.

Log activities. Survey completions as CRM activities preserve history.

Close the loop. Act on feedback visibly where possible.

SMB CRM with structured feedback

Connect Responsly to Really Simple Systems CRM (Spotler CRM) and SMB teams gain consent-compliant feedback capture without workflow bloat. Lead qualification tightens, contact data freshens, and the GDPR-focused posture stays intact — the structured-feedback upgrade built for the SMB market. For GDPR-compliant survey methodology, see our GDPR-compliant survey guide. For larger CRM integrations at scale, see HubSpot or Salesforce. For customer retention strategies to apply after capturing feedback, see our customer retention guide.

Great for

App details

Really Simple Systems CRM Integration FAQ

How do Responsly responses reach Really Simple Systems CRM?

Via webhook and the CRM's REST API, typically through an automation layer (Zapier, Make). Responses create new contacts or update existing ones with survey data in custom fields, notes, or activity records.

Does this work with Spotler CRM (the new name)?

Yes. Really Simple Systems CRM rebranded to Spotler CRM; the API, fields, and integration pattern remain the same. Existing setups continue to work; new setups reference Spotler CRM documentation.

What's a good use case for SMB sales?

Inbound lead qualification via surveys → structured leads enter the CRM with qualification data pre-populated. Small sales teams work qualified leads instead of filtering intake.

Can I capture GDPR consent?

Yes. Responsly captures consent in-survey; automation respects consent state when updating CRM records. Consent timestamp and source log to the CRM for audit.

Is this useful for UK and EU businesses?

Yes. Really Simple Systems CRM is popular with UK and EU SMBs; its GDPR-first posture combined with Responsly's consent handling creates a compliant structured-feedback stack.

Does this support marketing automation use cases?

Yes. The CRM's marketing modules can segment on survey-derived custom fields; email campaigns personalize from structured feedback data.

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62%
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
2x
Responsly get 2x more answers than other popular tools on the market.
98%
Responsly service get an average satisfaction score of 98%

Enterprise grade security

GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.