Redmine Surveys Integration

Connect Responsly to Redmine to convert survey responses into issues, attach customer context to existing tickets, and close the loop on bug reports and feature requests.

Feed structured Responsly survey responses into Redmine as issues, comments, or custom field updates

Redmine is the open-source project and issue management system used heavily by engineering-led organizations, especially those preferring self-hosted tools over SaaS. Responsly adds the structured-feedback input layer — turning customer and employee voice into tracked Redmine work.

For teams running Redmine, this integration closes the loop between people who report problems and the engineering workflow that fixes them.

Where Redmine and Responsly combine

Bug-report surveys

Customer-facing bug-report forms capture reproduction steps, environment, severity, and expected behavior. Responses create triage-ready issues — better context than email reports or free-text forum posts.

Feature-request intake

Structured feature-request surveys capture the problem, the user type, and the suggested solution. Responses create categorized Redmine issues that product can prioritize by pattern and frequency.

Post-resolution satisfaction

Issue-close webhook triggers a short satisfaction survey to the requester. Data attaches to the resolved issue; patterns inform support quality work.

Release feedback

Survey users after a release for structured feedback. Issues created for regressions, UX problems, and enhancement requests.

Internal support

Employee IT and HR surveys feed Redmine when teams use it for internal ticketing. Structured intake beats email-driven chaos.

Setup

Build the survey in Responsly.
Configure Redmine API access and key.
Automation layer maps response fields to Redmine issue fields.
Test with sample responses; verify tracker, priority, and custom fields.
Add issue-close webhook for satisfaction follow-up.

Practices

Map deliberately. Survey fields to Redmine fields; avoid dumping everything into description.

Set defaults thoughtfully. Default tracker, priority, assignee for survey-sourced issues.

Auto-categorize with trackers. Bug vs Feature vs Support = different trackers.

Prevent duplicates. Check for recent issues from the same user before creating.

Close the loop. When issues close, surveys acknowledge the fix — respondents hear that their voice produced change.

Structured feedback into engineering workflow

Connect Responsly to Redmine and customer voice flows directly into the issue system engineering already uses. Bug reports get better; feature requests get prioritized; satisfaction data ties to resolved work. The feedback loop becomes measurable and auditable. For similar issue-tracking integrations, see GitHub and GitLab. For customer service metrics to benchmark issue resolution quality, see our customer service metrics guide.

Great for

App details

Redmine Integration FAQ

How do survey responses become Redmine issues?

Via Redmine's REST API and a webhook automation layer (Zapier, n8n, custom script). A response triggers a new issue with subject, description, priority, tracker, and custom fields populated from survey answers.

Can I attach survey data to existing issues?

Yes. If the respondent references an existing issue ID or the survey is sent from an issue-close follow-up, responses can attach as comments or custom field updates on that specific issue.

What about bug-report surveys?

Customer-facing bug-report surveys capture reproduction steps, environment, severity, and expected behavior — the context engineering needs. Responses create triage-ready Redmine issues.

Does this help with self-hosted Redmine?

Yes. Self-hosted Redmine exposes the same REST API; the integration pattern works identically. No SaaS dependency required.

Can I survey after issue close?

Yes. Redmine's issue-updated webhook triggers a Responsly survey to the requester when an issue closes. Satisfaction data ties directly to the resolved issue.

Is this useful for internal ticketing?

Yes. Employee IT surveys, internal change-request feedback, and retrospective surveys all integrate with Redmine issue management for structured internal support work.

Can I use Redmine custom fields?

Yes. Survey responses populate custom fields on creation. Useful for categorization, severity, customer tier, and any team-specific taxonomy.

Popular survey integrations

Klaviyo App integration

Update Klaviyo contacts with Responsly survey responses to enhance your email marketing campaigns and customer segmentation.

Notion App integration

Create forms based on your Notion database and sync responses seamlessly to keep your data organized and up-to-date.

Zapier App integration

Zapier helps you easily push data you collect on your forms to other apps, automating workflows and ensuring your information is organized and actionable across platforms.

Segment App integration

Send Responsly email surveys and sync feedback to your Segment account to streamline data collection and enhance customer insights.

Zendesk App integration

Follow up with customers who’ve answered Responsly surveys directly in Zendesk to address their feedback, resolve issues, and improve overall satisfaction.

Slack App integration

Notify a Slack channel or individual instantly when you receive a new survey response. Stay updated in real-time and take immediate action on customer feedback.

Salesforce App integration

Trigger surveys and sync responses to your Salesforce contacts seamlessly with Responsly’s integration, enriching your CRM with valuable customer insights.

HubSpot App integration

Trigger HubSpot workflows based on Responsly survey responses to automate follow-up actions and streamline your customer engagement process.

Mailchimp App integration

Create new contacts in your Mailchimp mailing lists, add their information seamlessly from Responsly surveys, and effortlessly grow your audience.

Google Sheets App integration

Send responses directly to Google Sheets with a seamless integration that simplifies data management and keeps your information organized and up-to-date.

Intercom App integration

Embed forms, surveys, or quizzes inside Intercom Messenger to engage users directly, gather feedback, and enhance customer interactions seamlessly.

Excel Online App integration

Integrate Responsly with Excel Online to streamline survey data management, automate updates, and analyze feedback with ease.

Google Drive App integration

Integrate Google Drive with Responsly to store survey data securely. Sync satisfaction surveys, product surveys, and feedback results across devices.

Salesmanago App integration

Integrate Salesmanago with Responsly to collect survey feedback, automate responses, and optimize marketing campaigns with actionable data.

More integrations

62%
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
2x
Responsly get 2x more answers than other popular tools on the market.
98%
Responsly service get an average satisfaction score of 98%

Enterprise grade security

GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.