Know where every order came from and why it stayed
Shopify shows you what people bought. It can’t tell you what made them buy, or whether they’ll be back. Responsly adds a short survey to the page every customer sees after paying, then connects each answer to the order behind it.
You get the channels your pixel can’t see, such as AI assistants, podcasts and word of mouth, next to the revenue, lifetime value and satisfaction they bring. Marketing learns where to spend, and customer teams learn what to fix.
A survey on the page every buyer sees
The Thank you page is the one moment when nearly all of your customers are paying attention. A two or three question survey fits right under the order confirmation, in your store’s checkout, with no redirect.
The ready-made post-purchase survey asks how the customer heard about you, how likely they are to recommend you and what you could do better. Follow-ups adapt to the first answer, so you learn the exact creator, show or AI assistant instead of stopping at the channel. Each order can answer once, so reports stay clean.
Channel Intelligence for your store
Answers become useful when they sit next to your numbers. Channel Intelligence shows each channel with its revenue, lifetime value, NPS and the top theme in customer comments.
That’s how a channel with cheap orders and unhappy buyers stops looking like a win, and how word of mouth finally gets credit. Attribution surveys go deeper: survey answers against last click and UTMs, projected to all your orders.
Athena, our AI agent, reads every open answer and groups it into themes, with sentiment and churn risk, so nobody has to work through a spreadsheet of comments.
Connecting Responsly to Shopify
Setup takes a few minutes and needs no code.
- Install Responsly Post Purchase Survey from your Shopify admin.
- Connect a Responsly workspace. Log in or create a free account.
- Choose a survey. Create the ready-made one or pick one of your own.
- Add the Responsly survey block to the Thank you and Order status pages in the checkout editor.
The Thank you page survey guide walks through each step.
After the Thank you page
The first survey covers the purchase. The rest of the customer relationship happens later, and Responsly runs those moments from the same place.
- After delivery. Put a survey link in a Shopify Flow or shipping email and ask about the product once it has arrived.
- On your store. Use a website survey with exit intent to find out what stopped someone from buying.
- After a return. Ask for the reason, then spot sizing or quality problems by product.
- For your best customers. Follow up with promoters to learn what to do more of, and invite every customer to share feedback, not only the happy ones.
Where the answers go
Each answer stays on its order in Shopify and in Responsly, along with the order number. From there it can reach the tools your team already works in:
- Klaviyo or Mailchimp, to segment by what customers told you
- GA4, to analyze survey answers with the rest of your data
- Slack, to alert the team to an unhappy customer
- Google Sheets, to keep your own record
Practices for Shopify surveys
Keep it short. One to three questions on the Thank you page. Save longer questions for email after delivery.
Offer answers people would really give. Include AI assistants, podcasts and friends, not only your paid channels, and keep an “Other” option.
Ask at the right moment. Ask about the purchase at checkout and the product after it has arrived.
Read channels over time. One week of answers is an anecdote. Compare months, and check the trend against your other data.
Related resources
- Post-purchase surveys: what to ask after checkout
- Attribution surveys: see the channels your pixel misses
- Post-purchase survey guide: questions, timing and examples
- Best post-purchase survey apps for Shopify: nine apps compared, from one question to full Voice of Customer
