SimpleTexting Surveys Integration

Connect Responsly to SimpleTexting to distribute surveys via SMS, reach customers and employees where they respond fastest, and sync feedback into your existing workflows.

Send Responsly surveys by SMS through SimpleTexting to capture feedback from audiences that ignore email

SimpleTexting is the SMS marketing and engagement platform for SMBs. Responsly pairs with SimpleTexting to deliver high-response-rate SMS surveys — reaching customers and employees through the channel they actually read.

For teams running SimpleTexting, this integration adds structured feedback delivery with dramatically better response rates than email-only surveys.

Where SimpleTexting and Responsly combine

Post-service SMS surveys

Service completion triggers an SMS with a survey link. Fresh-experience feedback at SMS response rates.

Appointment follow-up

SimpleTexting’s appointment-reminder core workflow extends to post-appointment satisfaction surveys. Healthcare, beauty, auto, home services all benefit.

Retail post-purchase

Brick-and-mortar retail with SMS opt-in captures post-purchase CSAT at rates email can’t match.

Event feedback

Event attendees opted into SMS get immediate post-event surveys. Rich feedback captured while memory is fresh.

Employee pulse

Internal employee SMS pulse surveys — especially effective for field workforces where email is impractical.

Setup

Build a short SMS-friendly survey in Responsly.
Generate short-link for the survey.
Compose SimpleTexting message or automate via API/webhook.
Respect opt-in status; send only to consenting contacts.
Review response rates; SMS typically outperforms email significantly.

Practices

Short, short, short. SMS surveys should be 2-4 questions max.

Clear ask. Make the value of responding explicit.

Respect opt-in. TCPA enforcement matters.

Send at good hours. Not evenings or weekends without reason.

Close the loop. SMS-responding customers appreciate visible follow-up.

SMS surveys that actually get responses

Connect Responsly to SimpleTexting and survey response rates climb to levels email-only programs don’t reach. Service businesses, retailers, and employers with field teams gain a feedback channel that matches how their audience actually communicates. For similar SMS integrations, see Twilio and Firetext. For a comparison of SMS and WhatsApp survey channels, see our SMS vs WhatsApp distribution guide.

Great for

Marketing automation

App details

SimpleTexting Integration FAQ

How do I send a Responsly survey via SimpleTexting?

Compose a SimpleTexting message with a short-link to the Responsly survey, or automate it: SimpleTexting's API and webhooks combined with an automation layer (Zapier, Make) can trigger survey SMS from events (purchase, appointment, ticket close).

Why use SMS for surveys?

Response rates for SMS surveys often exceed email by 3-5x. Customers open texts; they ignore marketing email. For time-sensitive or operational feedback — delivery, service completion, appointment follow-up — SMS wins.

Can SMS surveys be conversational?

SimpleTexting supports two-way SMS; survey links in texts still win for multi-question flows. For single-question pulse (reply Y/N, 1-10), conversational SMS works. For anything longer, link to a Responsly web survey.

Does this work for appointment reminders and follow-up?

Yes. SimpleTexting's strong appointment-reminder use case extends naturally to post-appointment surveys. Service businesses (healthcare, beauty, automotive) benefit enormously.

Can I comply with TCPA/opt-in requirements?

Yes. SimpleTexting handles opt-in management; Responsly can include consent language. Only send surveys to consented contacts.

Is this good for retail and local services?

Yes. Post-purchase CSAT, service-recovery, and loyalty surveys all perform well via SMS for retail and local services. The channel matches how customers communicate with local businesses.

Popular survey integrations

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Zapier App integration

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Segment App integration

Send Responsly email surveys and sync feedback to your Segment account to streamline data collection and enhance customer insights.

Zendesk App integration

Follow up with customers who’ve answered Responsly surveys directly in Zendesk to address their feedback, resolve issues, and improve overall satisfaction.

Slack App integration

Notify a Slack channel or individual instantly when you receive a new survey response. Stay updated in real-time and take immediate action on customer feedback.

Salesforce App integration

Trigger surveys and sync responses to your Salesforce contacts seamlessly with Responsly’s integration, enriching your CRM with valuable customer insights.

HubSpot App integration

Trigger HubSpot workflows based on Responsly survey responses to automate follow-up actions and streamline your customer engagement process.

Mailchimp App integration

Create new contacts in your Mailchimp mailing lists, add their information seamlessly from Responsly surveys, and effortlessly grow your audience.

Google Sheets App integration

Send responses directly to Google Sheets with a seamless integration that simplifies data management and keeps your information organized and up-to-date.

Intercom App integration

Embed forms, surveys, or quizzes inside Intercom Messenger to engage users directly, gather feedback, and enhance customer interactions seamlessly.

Excel Online App integration

Integrate Responsly with Excel Online to streamline survey data management, automate updates, and analyze feedback with ease.

Google Drive App integration

Integrate Google Drive with Responsly to store survey data securely. Sync satisfaction surveys, product surveys, and feedback results across devices.

Salesmanago App integration

Integrate Salesmanago with Responsly to collect survey feedback, automate responses, and optimize marketing campaigns with actionable data.

More integrations

62%
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
2x
Responsly get 2x more answers than other popular tools on the market.
98%
Responsly service get an average satisfaction score of 98%

Enterprise grade security

GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.