Pair Tick time tracking with Responsly surveys to combine budget-tracking data with client and team feedback
Tick is the budget-focused time tracking tool for agencies and consulting firms doing fixed-fee project work. Responsly adds the project-health layer that budget data alone can’t provide.
For teams running Tick, this integration turns time tracking into project intelligence — answering not just “on budget?” but “actually a win?”
Where Tick and Responsly combine
Post-project client satisfaction
Project completion triggers client CSAT survey. Satisfaction data joined with Tick budget data reveals profitable projects that alienated the client — or over-budget projects the client loved.
Team retrospective
Internal retrospective surveys at project close. Team energy, learning, and collaboration captured alongside budget data. Profitable projects that exhausted the team get flagged.
Mid-engagement pulse
Long engagements benefit from quarterly pulse surveys with both client and team. Budget status plus relationship health informs mid-course corrections.
Client relationship tracking
Recurring relationship surveys tied to active Tick projects. Early warning for at-risk client accounts.
Project type profitability + satisfaction
Patterns by project type reveal which work to pursue. Profitable + satisfying + team-energizing projects are the sweet spot; others deserve strategic reconsideration.
Scope change impact
Scope changes tracked in Tick against original budgets. Surveys at scope changes capture client perception of the change. Change management quality measured.
Setup
- Build project-feedback surveys in Responsly.
- Configure Tick project IDs as hidden fields via webhook.
- Trigger surveys at project milestones.
- Combine Tick budget data with Responsly satisfaction data.
- Dashboard project health across dimensions.
- Use insights to refine sales targeting and project scoping.
Practices
Survey both sides. Client and team perspectives both inform project health.
Tag project type. Patterns emerge by scope, size, industry, and service.
Act on patterns. Uncomfortable truths (clients we should fire, project types we should stop) come from this data.
Close the loop. Client-feedback-driven improvements demonstrated back.
Team energy matters. Burnt-out teams deliver worse work regardless of budget discipline.
Project intelligence, not just hours
Connect Responsly to Tick and fixed-fee project work gains the evidence layer budget data alone can’t provide. Agencies and consulting firms see which projects are actual wins, not just budget wins — and scope future work accordingly. For similar time-tracking + survey integrations, see Harvest and Noko. For customer satisfaction methodology to apply to client work, see our customer satisfaction guide.
