GetFeedback is shutting down on December 31, 2026. SurveyMonkey has announced it will retire the GetFeedback Direct platform. Start migrating now to avoid data loss.

The best GetFeedback alternative — at a fraction of the price

Q: Is GetFeedback shutting down?

Yes. SurveyMonkey has announced that GetFeedback Direct will be fully retired on December 31, 2026. The platform will no longer be available after that date. GetFeedback Digital (website feedback widget) will continue, but the core Direct product for email and Salesforce surveys is closing.

Q: What are the best GetFeedback alternatives?

Responsly is the top-rated GetFeedback alternative, offering native Salesforce integration, omnichannel distribution (email, SMS, WhatsApp), modern design, and transparent pricing from $49/month — without the enterprise lock-in of GetFeedback or SurveyMonkey Enterprise.

Q: How does GetFeedback pricing compare to Responsly?

GetFeedback pricing was custom-quoted, typically ranging from $5,000 to $15,000 per year, often requiring a Salesforce license on top. Responsly starts at $49/month with transparent, self-serve pricing and no mandatory annual contracts. Enterprise plans start at $2,000/year.

Q: GetFeedback vs Qualtrics — which is better as a replacement?

Qualtrics is enterprise-grade and very expensive ($35,000+/year), built for large research teams. It's not a practical replacement for most GetFeedback users. Responsly matches GetFeedback's CX focus and Salesforce integration at a fraction of the cost, making it a better alternative for small and mid-size teams.

Q: Does Responsly integrate with Salesforce like GetFeedback?

Yes. Responsly offers a native, deep Salesforce integration — trigger surveys from Salesforce events (Case Closed, Opportunity Won), map responses to any Salesforce object (Contact, Account, Case, Custom Objects), and view dashboards inside Salesforce. No SurveyMonkey dependency required.

GetFeedback pricing started at ~$5,000/year. Responsly starts at $49/month — with the same Salesforce integration, better design, and a platform that's not shutting down.

See detailed comparison

Experience the difference yourself

or read what former GetFeedback users say

"GetFeedback kept pushing us deeper into the Salesforce ecosystem. Responsly gave us the same feedback capabilities without vendor lock-in — and at a fraction of the cost."

James K.

Product Manager at Veltrix

"We switched from GetFeedback to Responsly and were surprised by how much more flexible and modern it feels. Survey design is miles ahead and setup took minutes."

Maria S.

CX Lead at BrightLoop

GetFeedback pricing vs. Responsly

GetFeedback pricing was custom-quoted and expensive — typically several thousand dollars per year, with mandatory Salesforce licenses on top. Here's how that compares to Responsly:

	GetFeedback	Responsly	Responsly Enterprise
Price	$5k–$15k/year	$49/month	from $2,000/year
Pricing model	Custom quote only	Transparent, self-serve	Transparent, self-serve
Salesforce integration	✓ Required	✓ Optional	✓ Optional
WhatsApp distribution	✗	✓	✓
AI analytics	✗	✓	✓
Contract flexibility	Annual only	Monthly or annual	Annual
Account manager	✗	✗	✓ Dedicated
SSO & advanced security	✗	✗	✓
Platform status	Closing Dec 2026	Actively developed	Actively developed

GetFeedback is closing December 31, 2026

SurveyMonkey is shutting down GetFeedback Direct. Teams that start their migration early avoid data loss and rushed transitions. Responsly offers the same Salesforce depth and ease of use — with modern features GetFeedback never had.

Read our complete GetFeedback migration guide

SurveyMonkey wants you here instead

A cluttered dashboard is not an upgrade

When GetFeedback closes, SurveyMonkey will push you to their Enterprise platform. It's overcrowded, built for researchers — not CX teams — and not a joy to work in every day. Responsly is.

SurveyMonkey — cluttered interface

Responsly — clean, modern editor

Feature by feature comparison

Responsly delivers more features, better design, and greater flexibility — all without requiring Salesforce or enterprise-level budgets.

Feature

GetFeedback

Responsly

Cost

Custom enterprise pricing (typically $5,000–$15,000/year)

From $49/month · Enterprise from $2,000/year

Ease of use

Clean interface but limited customization options

Simple like adding new slides in a PowerPoint presentation

Email distribution with one click mailbox configuration

—

SMS distribution

WhatsApp distribution

—

Modern Website embedding creator

Basic widget embedding only

Advanced visual embedding creator

Templates library

Live preview of the survey form when creating

Email embed visual creator

—

Translation of incoming responses

—

AI assisted builder and analysis

—

Advanced analytics and reporting

Custom branding

Survey design quality

Clean but rigid design templates

Modern, mobile-first design approach

Requires Salesforce ecosystem

—

This is what SurveyMonkey shows your customers

Your surveys reflect your brand

SurveyMonkey forms look generic and dated. Responsly's modern, mobile-first design consistently delivers higher completion rates — because people actually want to fill them in.

SurveyMonkey — generic, dated forms

Responsly — modern, branded forms

Frequently asked questions

Is GetFeedback shutting down?

Yes. SurveyMonkey has announced that GetFeedback Direct will be fully retired on December 31, 2026. GetFeedback Digital (website feedback widget) will continue, but the core Direct product for email and Salesforce surveys is closing.

What are the best GetFeedback alternatives?

Responsly is the top-rated GetFeedback alternative — native Salesforce integration, omnichannel distribution (email, SMS, WhatsApp), modern design, and pricing from $49/month without enterprise lock-in. Other options include SurveyMonkey Enterprise and Qualtrics, but both are more expensive and complex.

How does GetFeedback pricing compare to Responsly?

GetFeedback pricing was custom-quoted, typically $5,000–$15,000/year, often requiring a Salesforce license on top. Responsly starts at $49/month with transparent, self-serve pricing. Enterprise plans start at $2,000/year.

GetFeedback vs Qualtrics — which is better as a replacement?

Qualtrics costs $35,000+/year and is built for large enterprise research teams — not a practical replacement for most GetFeedback users. Responsly matches GetFeedback's CX focus and Salesforce depth at a fraction of the cost.

Does Responsly integrate with Salesforce like GetFeedback?

Yes. Responsly offers a native Salesforce integration — trigger surveys from any Salesforce event, map responses to any object (Contact, Account, Case, Custom), and view sentiment dashboards inside Salesforce. No SurveyMonkey dependency required.

What is GetFeedback Direct vs GetFeedback Digital?

GetFeedback Direct is the core email and Salesforce survey product — this is the platform closing December 31, 2026. GetFeedback Digital is a separate website feedback widget that will continue. If you use GetFeedback Direct, you need to migrate now.

Ready to leave GetFeedback behind?

Don't wait until the December 2026 deadline. Join teams already on Responsly — we'll help you migrate surveys, Salesforce mappings, and templates in days.