Distribution

Reach customers on every channel

Email, SMS, WhatsApp, and shareable links — triggered by events, segmented by audience, and automated with reminders through SendJet.

Survey distribution flow with email, WhatsApp, and SMS channels
  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone
SendJet

Outbound delivery on email, SMS, and WhatsApp

SendJet is Responsly's contact and distribution engine — audience lists, channel routing, throttling, and reminders in one place. Route each contact to the right channel, automate follow-ups, and launch campaigns without switching tools.

The difference

Active outreach — not just waiting for responses to come in.

One campaign, every channel

Email, SMS, WhatsApp, and links from a single workflow — each contact reached on the channel they prefer.

Triggered by real events

Post-purchase, onboarding, milestones, and CRM updates fire sends automatically — no manual list exports.

Reminders built in

Automatic follow-ups, send throttling, and recurring pulse surveys keep response rates up without extra ops work.

How it works

Trigger, reach, and follow up in one loop

Trigger

Send surveys when something happens

Fire a post-purchase NPS after checkout, an onboarding CSAT after day seven, or a pulse survey when a deal closes — triggered by your CRM, ecommerce stack, or custom events.

  • Flow triggers for purchases, milestones, and custom events

  • CRM and integration-driven audience sync

  • Personalized links pre-filled with contact data

Explore integrations
Survey distribution flow with email, WhatsApp, and SMS channels
Reach

Land in the inbox they actually read

Route each contact to email, SMS, or WhatsApp based on preference and context. SendJet handles delivery, throttling, and channel-specific formatting so every send looks native.

  • Email, SMS, and WhatsApp from one campaign

  • Throttling and send-window controls

  • Branded templates on every channel

See email surveys
SMS survey invitation opening into a mobile rating experience
Follow up

Remind, repeat, and close the loop

Non-respondents get automatic reminders. Recurring pulse surveys run on schedule. Responses sync to analytics and CRM workflows so teams act while feedback is still fresh.

  • Automatic reminders for non-respondents

  • Recurring sends on a custom cadence

  • Alerts and workflows through integrations

Explore feedback analytics
Closed feedback loop from detractor signal through analysis to improved customer experience

Survey distribution, answered

What is a survey distribution platform?

A survey distribution platform sends surveys to the right people on the right channel — email, SMS, WhatsApp, or shareable links — instead of relying on passive collection alone. You control timing, audience, reminders, and follow-ups from one place.

What is SendJet?

SendJet is Responsly's contact and outbound delivery engine. It powers email, SMS, and WhatsApp survey sends — with audience lists, throttling, reminders, and recurring campaigns built in.

Can I trigger surveys from purchase or CRM events?

Yes. Connect your CRM, ecommerce platform, or automation tools to trigger post-purchase, onboarding, or milestone surveys automatically — on the channel each contact prefers.

Which channels does Responsly support for outbound sends?

Email invitations and embeds, SMS surveys, WhatsApp conversational surveys, and personalized shareable links. Mix channels in one campaign or route each contact to their preferred channel.

How do reminders and recurring surveys work?

Schedule automatic reminders for non-respondents, set send throttling to protect deliverability, and run recurring pulse surveys on a daily, weekly, or custom cadence — without rebuilding the campaign each time.
Talk to us!