Client Satisfaction Survey Template

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The Importance of Client Satisfaction Surveys

Client satisfaction is crucial for any business. It helps understand what clients think of your services and identify areas that need improvement. By conducting regular satisfaction surveys, you can stay ahead of the competition, build long-lasting relationships with clients, and ensure that they remain satisfied with your services.

Why is it important to conduct a client satisfaction survey?


Conducting a client satisfaction survey is crucial as it provides valuable insight into how clients perceive your services and identifies areas for improvement. It helps businesses understand what they are doing well and what they need to change to meet client expectations. Regular satisfaction surveys can also help build strong relationships with clients, increase client loyalty, and ensure that they remain satisfied with your services.

What are some common methods for conducting a client satisfaction survey?


There are several methods for conducting a client satisfaction survey, including:

Online Surveys: Surveys can be easily distributed and completed via a website or email. Telephone Surveys: Surveys can be conducted over the phone with a trained interviewer. In-person Surveys: Surveys can be conducted face-to-face with a trained interviewer. Mail Surveys: Surveys can be sent via mail and returned by post. SMS Surveys: Surveys can be sent and completed via text message.

What are some best practices for designing a client satisfaction survey?


Some best practices for designing a client satisfaction survey include:

  1. Keeping the survey short and simple: A survey should not take too long to complete and be easy to understand.
  2. Asking the right questions: Questions should be focused on the areas of the business that are important to clients.
  3. Providing clear instructions: Instructions should be clear and concise to ensure clients understand how to complete the survey.
  4. Offering incentives: Offering incentives, such as discounts or prizes, can increase the response rate.
  5. Analyzing results: Results should be analyzed to identify areas for improvement and track progress over time.

Examples of undefined questions

Here are examples of questions most commonly used in Client Satisfaction Survey Template. When using our template, you can edit and adjust all the questions.

Overall, how satisfied are you with our services?

Very Dissatisfied
Very Satisfied

Did we meet your expectations?

Which of our services did you find most helpful?

How likely are you to recommend us to a friend or colleague?

Not likely at all
Extremely likely

What can we improve upon?

Did our staff handle your request professionally?

Strongly Disagree
Strongly Agree

Was the information provided to you clear and concise?

Not Clear
Very Clear

Did we resolve your issue to your satisfaction?

How was your overall experience with our support team?


Which of the following channels did you use to contact us?

Were all of your questions answered to your satisfaction?

How would you rate the helpfulness of our support team?

Not helpful
Super helpful

How likely are you to use our services again in the future?


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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

Customer Experience example

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Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull

We automated the product experience managment process.


Managing customer experience is made easy with Responsly.


Our suppliers are surveyed quickly and efficiently.

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