Customer Exit Survey Template

A client exit interview is an important tool to get information that can identify opportunities to improve your services and grow your business.
Use template

Why Customer Exit Surveys Matter

Customer exit surveys help you gain valuable insights into how well your product meets the goals and requirements of your customers; they help you prevent future cancellations.

How to encourage users to take Customer Exit Survey?


Getting departing clients to participate in your exit survey can be infamously hard. As they are no longer willing to use your services, they are highly likely to be dissatisfied. Most of them probably don’t want to engage with your company anymore if this is the case. For this reason, you should conduct a customer exit survey at the time of cancellation while they are still thinking about your company and maybe emotionally invested. While contacting them may lead to more negative feedback, this undistilled information can be precious to your analysis.

For this reason, you should conduct a customer exit survey at the time of cancellation, while they are still thinking about your company and may be emotionally invested. While contacting them at this time may lead to more negative feedback, this undistilled information can be very valuable to your analysis.

How to analyze Exit Survey Responses?


The primary aim of the exit survey is to identify the pain points of your product or service. The secondary goal is to understand what your clients want and don’t want. When appropriately applied, the exit survey can be one of the means to prevent future cancellations and increase client retention.

Can I send Customer Exit Survey via E-mail?


Yes, you can send customer exit surveys via email. In fact, email is a popular and convenient way to conduct customer exit surveys as it allows you to reach a large number of customers quickly and efficiently. By sending an email invitation to participate in the survey, you can easily collect feedback from customers who have recently interacted with your business. Additionally, using an email survey enables you to track and analyze responses in real-time, providing valuable insights into your customers' experiences. To ensure the best results, it's important to keep your email survey brief, relevant, and clearly communicate the purpose of the survey to your customers.

Is Responsly better than Google Forms to send Customer Exit Survey?


Yes, Google Forms is a simple form editor, but in the case of Customer Exit Surveys, it's good to have a solution that can be integrated with your system. Also, Responsly surveys can be fully customized and branded - which is essential with customer surveys.

Examples of undefined questions

Here are examples of questions most commonly used in Customer Exit Survey Template. When using our template, you can edit and adjust all the questions.

Why did you decide to stop using our services?

What did you like the most about our services?

What do you think our services lack?

What can we do better? Do you have any suggestions for us?

Would you consider using our services again in the future?

How likely are you to recommend our services to a friend or colleague?

Not likely at all
Extremely likely

Try this template

Use template
  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

Customer Experience example

Customize template for your needs

  • Modify or add questions

    You can modify every question, delete or add more; there are 24 types of questions with options to select.

  • Add your branding

    Make it looks like it's your own. Add branding of your organization and modify the theme to match the graphic standards of your brand.

  • Connect with your apps

    Easily connect Responsly to apps that you’re using. Use ready integrations to move data from Responsly to your apps automatically.

100+ apps integrations

Connect tools that you are using, Responsly easily integrates with multiple apps.

  1. Google Sheets
  2. HubSpot
  3. Intercom
  4. Mailchimp
  5. Google Analytics
  6. Salesforce
  7. Zapier
Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull

We automated the product experience managment process.


Managing customer experience is made easy with Responsly.


Our suppliers are surveyed quickly and efficiently.

Get answers today

It's really easy and we'll help you when needed
Sign up for free
  • No credit card required
  • No time limit on Free plan
Talk to us!