Customer Exit Survey Template

A client exit interview is an important tool to get information that can identify opportunities to improve your services and grow your business.
Customer Exit Survey Template
Why Customer Exit Surveys Matter

Customer exit surveys help you gain valuable insights into how well your product meets the goals and requirements of your customers; they help you prevent future cancellations.

How to Encourage Respondents?

Getting departing clients to participate in your exit survey can be infamously hard. As they are no longer willing to use your services, they are highly likely to be dissatisfied. Most of them probably don’t want to engage with your company anymore if this is the case. For this reason, you should conduct a customer exit survey at the time of cancellation while they are still thinking about your company and maybe emotionally invested. While contacting them may lead to more negative feedback, this undistilled information can be precious to your analysis. For this reason, you should conduct a customer exit survey at the time of cancellation, while they are still thinking about your company and may be emotionally invested. While contacting them at this time may lead to more negative feedback, this undistilled information can be very valuable to your analysis.

How to analyze Exit Survey Responses?

The primary aim of the exit survey is to identify the pain points of your product or service. The secondary goal is to understand what your clients want and don’t want. When appropriately applied, the exit survey can be one of the means to prevent future cancellations and increase client retention.

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Customer Experience example
Customize template for your needs
  • Modify or add questions

    You can modify every question, delete or add more; there are 24 types of questions with options to select.

  • Add your branding

    Make it looks like it's your own. Add branding of your organization and modify the theme to match the graphic standards of your brand.

  • Connect with your apps

    Easily connect Responsly to apps that you’re using. Use ready integrations to move data from Responsly to your apps automatically.

Responsly employee experience platform helps us control employees' satisfaction and communication inside our organization.

Alicja Zborowska, Administration Specialist

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Bayer

We automated the product experience control process.

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Danone

Our suppliers are surveyed quickly and efficiently.

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