Customer Exit Survey Template

Getting departing clients to participate in your exit survey can be infamously hard. As they are no longer willing to use your services, they are highly likely to be dissatisfied. Most of them probably don’t want to engage with your company anymore if this is the case. For this reason, you should conduct a customer exit survey at the time of cancellation while they are still thinking about your company and maybe emotionally invested. While contacting them may lead to more negative feedback, this undistilled information can be precious to your analysis.

For this reason, you should conduct a customer exit survey at the time of cancellation, while they are still thinking about your company and may be emotionally invested. While contacting them at this time may lead to more negative feedback, this undistilled information can be very valuable to your analysis.

The primary aim of the exit survey is to identify the pain points of your product or service. The secondary goal is to understand what your clients want and don’t want. When appropriately applied, the exit survey can be one of the means to prevent future cancellations and increase client retention.

Yes, you can send customer exit surveys via email. In fact, email is a popular and convenient way to conduct customer exit surveys as it allows you to reach a large number of customers quickly and efficiently. By sending an email invitation to participate in the survey, you can easily collect feedback from customers who have recently interacted with your business. Additionally, using an email survey enables you to track and analyze responses in real-time, providing valuable insights into your customers' experiences. To ensure the best results, it's important to keep your email survey brief, relevant, and clearly communicate the purpose of the survey to your customers.

Yes, Google Forms is a simple form editor, but in the case of Customer Exit Surveys, it's good to have a solution that can be integrated with your system. Also, Responsly surveys can be fully customized and branded - which is essential with customer surveys.