Modify or add questions
You can modify every question, delete or add more; there are 24 types of questions with options to select.
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Easily connect Responsly to apps that you’re using. Use ready integrations to move data from Responsly to your apps automatically.
Customer Satisfaction Survey Template
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Increase your competitive advantage by getting to know your customers better. A customer satisfaction survey will help you better understand the mood of your customers - what they like and what they don't. With this information, you can effectively increase the Net Promoter Score (NPS) and thus develop better business.
When is the best time to conduct a customer satisfaction survey?
The sooner you ask a customer for their opinion, the better. If you do it too late, the customer may no longer remember the purchase or other interaction with your business. When submitting a product survey, be careful that the customer has already received the product. However, in any products, we want the customer to have time to learn about it and use it, so it is worth waiting some time before sending the customer satisfaction survey.
What questions are best to ask in the Customer Satisfaction Survey
You have to be on top of your customer service—always. But to start improving, you need to know where to begin. Send out a customer satisfaction survey to see where you stand with your CSAT. Turn detractors into your biggest fans by showing them that you can do better—but don’t forget to reward your brand’s fan club too. Use these top customer satisfaction survey questions to determine what your customers are really thinking: How often do you use our product? What do you use us for the most? What's your favorite thing about our service? If you could change one thing, what would it be? How likely are you to recommend us to a friend? What should we do next to make you smile? Was there anything that nearly stopped you signing up? If our product disappeared tomorrow—how would you feel? How easy was it to use/buy our product? Do you have any other comments to add?
Connect tools that you are using, Responsly easily integrates with multiple apps.
Responsly employee experience platform helps us control employees' satisfaction and communication inside our organization.
Alicja Zborowska, Administration Specialist
We automated the product experience control process.
Controlling customer experience is easy with Responsly.
Our suppliers are surveyed quickly and efficiently.