User Satisfaction Survey Template

Discover the key to delighted customers with our user satisfaction survey
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Why user satisfaction surveys are important?

User satisfaction surveys are a crucial tool for measuring and improving the customer experience. They provide valuable insights into what customers think about your product or service and what you can do to meet their expectations. Regular user satisfaction surveys can help you identify areas for improvement, increase customer loyalty and drive business growth. By listening to your customers, you can make informed decisions that positively impact the overall satisfaction of your audience and build a strong, long-lasting relationship with them.

What is a User Satisfaction Survey?


A user satisfaction survey is a tool used to gather feedback from customers on their experiences with a product or service. It helps businesses understand what their customers like and dislike, what they need and expect, and how they can improve their products or services to meet their customers' needs better. User satisfaction surveys can be conducted online, through email, by phone, or in person, and usually consist of a series of questions about the customer's experience.

What are the benefits of performing a User Satisfaction Survey?


Performing a user satisfaction survey has many benefits for businesses. Firstly, it provides valuable insights into what customers think about your product or service and what they expect from you in the future. This information can help you identify areas for improvement and make changes that positively impact the customer experience. Secondly, user satisfaction surveys can help increase customer loyalty and boost business growth by showing customers that you value their feedback and are committed to meeting their needs. Finally, user satisfaction surveys can help you measure the effectiveness of your customer service and support efforts and identify areas for improvement in your support processes.

How do I create effective User Satisfaction Survey questions?


Creating effective user satisfaction survey questions requires careful planning and consideration. When creating your questions, it's important to keep your target audience in mind and tailor your questions to their needs and preferences. Some effective survey question types include multiple choice, rating scale, and open-ended questions. You should also aim to keep your questions short and straightforward, avoiding complex language and technical terms. Additionally, you should include a mix of questions that address different aspects of the customer experience, such as satisfaction with the product or service, ease of use, and interactions with customer service. Finally, consider offering incentives, such as discounts or giveaways, to encourage customers to participate in your survey and provide honest and thoughtful feedback.

Examples of undefined questions

Here are examples of questions most commonly used in User Satisfaction Survey Template. When using our template, you can edit and adjust all the questions.

How satisfied are you with the product/ service you received?

Very Dissatisfied
Very Satisfied

How likely are you to recommend our product/service to your friends or colleagues?

Not likely at all
Extremely likely

Was the product/service meeting your expectations?

What was the reason for choosing our product/service?

How easy was it to use our product/service?

Very difficult
Very easy

Was our customer service helpful?

Not at all
Extremly helpful

How satisfied were you with the resolution of your customer service interaction?

Very Dissatisfied
Very Satisfied

What was the primary reason for contacting customer service?

Was there anything that you were looking for in our product/service that you were unable to find?

What could we improve about our product/service?

How does our product/service compare to others in the market?

Worse than others
Better than others

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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

Customer Experience example

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Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull

We automated the product experience managment process.


Managing customer experience is made easy with Responsly.


Our suppliers are surveyed quickly and efficiently.

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