Send surveys on WhatsApp and get more responses*

— distributing surveys on WhatsApp Business gets you 20% more responses than Email and SMS, and 70% of sent messages are opened within 5 minutes. On the top of that the cost is 2x cheaper than SMS.
WhatsApp Surveys
  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone

Start sending WhatsApp Business Surveys in minutes

Hassle-free, no-code configuration.

01
Create your survey
Signin to Responsly. Create your survey by starting from scratch, using a template or generate with AI.
02
Connect your Facebook Business Account
You only need a Facebook Business Account to start sending branded WhatsApp messages.
03
Send your WhatsApp survey
Instantly reach your users, get valuable feedback, and analyze it in real time.

Run Customer Surveys on WhatsApp

  • Reach your customers instantly

    Distribute surveys on WhatsApp and get 40% more responses compared to E-mail and SMS. 70% of sent messages are open within 5 minutes. On top of that, the cost is 3x cheaper than SMS.

  • Present your brand in style

    Customize your surveys with your brand colors, logo, and images. Make your surveys look professional and trustworthy. Distribute surveys on WhatsApp with your brand logo next to it.

  • Run all the popular surveys

    Create surveys to understand your users and their needs. With our super simple survey maker, it's just a matter of minutes to create a survey and start collecting feedback. Use our CSAT, NPS, CES templates.

WhatsApp survey example

WhatsApp Surveys FAQ

What is WhatsApp Business surveys?

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WhatsApp Business Surveys is a feature that allows you to create and distribute surveys to your customers via WhatsApp. It's a powerful tool for collecting feedback, conducting market research, and engaging with your audience. With WhatsApp Surveys, you can reach your customers instantly, present your brand in style, and run all popular surveys like CSAT, NPS, and CES.

How does WhatsApp surveys work?

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Creating a WhatsApp survey is super simple. Just follow these steps:

1. Create the survey.
2. Add questions to the survey.
3. Customize the survey's appearance.
4. Send the survey via WhatsApp.
5. Track the results of your survey.

Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.

How to send survey on WhatsApp?

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To send a survey on WhatsApp, you need to create a survey and connect your Meta/Facebook Business account. You don't need to do any external configuration. Once you've done that, you can add your contacts and send it. You can also schedule the survey to be sent at a later time. Set reminders to follow up with users who haven't responded.

How do you add questions to WhatsApp Survey Maker?

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To add questions to the WhatsApp Survey Maker, select the 'Add question' button within the survey creation tool. From there, you can input the question and possible answer choices, as well as designate the correct answer. There are 25+ question types available to choose from. Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.

Do I need a phone number to send a WhatsApp survey?

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Yes, you need a phone number to send a WhatsApp survey. But onboarding is super simple via Facebook(Meta) Business account. You just need a phone number added to your Facebook Business account to start sending surveys on WhatsApp.

You can also add different phone number for WhatsApp Business Surveys.

How I can customize the WhatsApp survey message?

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Customizing the WhatsApp survey message is easy. You can add a personalized message to the survey to make it more engaging. You can also add emojis and images to make the survey more interactive. This helps to increase response rates and engagement.

How can I customize the appearance of my WhatsApp survey form?

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Customizing the appearance of your WhatsApp survey form is easy. You can add your brand logo, colors, and images to make your survey look professional. This helps to increase response rates and engagement. You can also add a personalized message to the survey to make it more engaging.

All that with great mobile survey experience.

Can I track the results of my WhatsApp surveys?

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Definitely! Our platform offers a powerful analytics dashboard, letting you track both individual user results and aggregate scores. Gain insight into the effectiveness of your WhatsApp surveys, make data-driven decisions, and drive engagement.

On top of that you can track the delivery status of your WhatsApp messages. Make sure that your messages are delivered and opened by your users and restrict one phone number to one survey response.

How much does it cost to send a WhatsApp survey?

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Sending a WhatsApp survey is 2x cheaper than SMS. The cost of sending a WhatsApp survey depends on the number of messages you send. You can check our pricing page for more details. We also offer a free trial so you can try out our platform before committing to a paid plan.

What are the benefits of using WhatsApp Business Surveys?

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There are many benefits to using WhatsApp Business Surveys. Some of the key benefits include:

1. Reach your customers instantly
2. Present your brand in style
3. Run all popular surveys like CSAT, NPS, and CES
4. Get 40% more responses compared to E-mail and SMS
5. 70% of sent messages are open within 5 minutes
6. Cost is 2x cheaper than SMS
7. Track the results of your surveys in real-time
8. Increase response rates and engagement
9. Make data-driven decisions
10. Drive engagement and loyalty

What are the popular surveys that I can run on WhatsApp?

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You can run all popular surveys on WhatsApp, including:

1. Customer Satisfaction Score (CSAT)
2. Net Promoter Score (NPS)
3. Customer Effort Score (CES)
4. Employee Satisfaction Survey
5. Market Research Survey
6. Product Feedback Survey
7. Event Feedback Survey
8. Employee Engagement Survey
9. Customer Feedback Survey
10. And many more!

With our super simple survey maker, it's just a matter of minutes to create a survey and start collecting feedback.

How can I increase response rates on WhatsApp surveys?

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To increase response rates on WhatsApp surveys, you can:

1. Personalize your survey message
2. Add emojis and images to make the survey more engaging
3. Customize the appearance of your survey form
4. Send reminders to follow up with users who haven't responded
5. Track the results of your surveys in real-time
6. Make data-driven decisions based on the survey results
7. Drive engagement and loyalty
8. Increase response rates and engagement

100+ apps integrations

Connect tools that you are using, Responsly easily integrates with multiple apps.

  1. Google Sheets
  2. HubSpot
  3. Intercom
  4. Mailchimp
  5. Google Analytics
  6. Salesforce
  7. Zapier
  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

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Enterprise grade security

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  • GDPR compliant

    We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.

  • CCPA compliant

    USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.

  • SSL & 2-Factor Authentication

    All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.

  • SSO

    Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.

More about Whatsapp

More posts in Whatsapp
Responsly platform helps us to manage customer satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience management process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

Feel the Responsly advantage over other products

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